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“good comps here and great car rental.” 3 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Ranked #49 of 112 Hotels in Miami
Kelowna B.C.
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“good comps here and great car rental.”
3 of 5 stars Reviewed December 8, 2012

I like Embassy suites because of happy hour and great breakfast. In this hotel there is a Miami car Rental. We booked a car for 2 days. We were picked up at miami Airport, had car, and driven to Cruiseport, upon return we were picked up, rented a car for 4 days and returned it to Fort Lauderdale airport. this was a great convenience not offered by most. There was a $20 charge for each drop off and pick up. Very reasonable. one downside is that not all employees can manage English very well, so try to get one who can. we got compact car which was very sutable for our luggage.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,570 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 8, 2012

This is a poor excuse for an Embassy Suites. Hotel staff is not out to help. As a Hilton Diamond member, I would expect more. Changed rooms a few times, and each room was damp and moldy. Expect to wait about 20 minutes for warm water to take a shower. Very limited if you have no vehicle.

Room Tip: All three rooms we have reserved smell like MOLD.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, December 11, 2012
Dear Spill1,

Thank you for your recent on Tripadvisor. I appreciate your honesty and your review will help give us insight on what we need to improve. I can assure you that cleanliness and customer service are very important to us and I’ve addressed both issues with our staff. Our engineers are currently examining our hot water heaters and water pressure levels to ensure all of our guests are getting a comfortable shower. I welcome any additional comments or suggestions you may have.


Warm regards,

Gus Lima
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 5, 2012

The hotel is perfectly clean, free shuttle to and from airport, exceptional staff, nice suite room, great breakfast, good happy hour. The only reason for four instead of five stars is that the location is only good for the airport. The price is a little high. They offer to shuttle to area businesses, but in reality they don't have staff to do this so you either need a car (pay to park) or a taxi to get anywhere else.

Room Tip: They charge different amounts for different views, but we walked around and don't think any of t...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 5, 2012

Stayed for three nights in November/December. Staff were polite and helpful. Manager's reception and the hot breakfast are good, and is a convenient option to the fact that there is not a real lot of restaurant or bar options within walking distrance. Restaurant offers reasonable quality and price as well. Depending upon what floor you are on, airport traffic can be quite noticeable, but hey, it is an airport hotel. We were on the 6th floor and did not hear very much... customers in some of the upper floors tended to discuss it more. Rooms were clean and predictable. Our sofa bed was quite poor to sleep on, but overall, we were very happy with the experience. (If you stay is about an NFL football game, public transportation to the stadium is pretty weak.)

Room Tip: Stay in lower floors to get less aircraft noise.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 3, 2012

Stayed for one night after a transatlantic flight.
I had to wait 40 minutes for the shuttle at the airport. The location is rather industrial with limited options off site dining.
Once at the hotel check-in was quick and easy. The hotel atrium seemed a bit dated but not run down or dirty.
Suite was a standard two room affair. The room felt damp but the area is very humid and I assume the windows were open earlier. Air Con kept the room conformable once I switched it on. The room was quiet during the night and I was not bothered by the sound of aircraft.
Breakfast was OK but the line for the omelet station was longer then I expected. The wait was about 10 minutes.
Bell staff we helpful with my further transport needs. Overall, a decent property but I would probably not return due to the area's limited options.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, December 7, 2012
Dear Optibeam,

Thank you for choosing to stay with us on your recent trip to Miami and we appreciate your comments. We will take your feedback into consideration as we always look to improve our guest experience. Please let us know if you have any more suggestions.


Warm regards,

Gus Lima
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 30, 2012

We stayed in this hotel for just one night following our flight from Heathrow and prior to the drive to Fort Myers the following day. We chose the king size suite as we needed somewhere for my husband and myself and a separate room for our adult son. Both the main bed and sofa bed were extremely comfortable and gave us just the sleep we needed after our long journey. We did manage to take advantage of the managers complimentary cocktail bar, where we had relaxing drinks before having something to eat. The only possible downside was the restaurant was expensive and lacked variety, but as we were so tired, we did not want the bother of going elsewhere, although there was a shuttle bus that would have taken us to local restaurants. the breakfast the following morning was very nice and cooked to order. We found all the staff very pleasant, friendly and smiley, which meant a lot to us. We will certainly use this hotel again when we fly into Miami Airport.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, Australia
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 24, 2012

Our family of four stayed one night at the hotel on our way to New York. We did not eat dinner or breakfast at the hotel. The breakfast and dining areas however looked reasonable. Our suite was a good size, it consisted of a sitting room which included a desk with two chairs, a two and half seat lounge and a 40 inch flat screen TV. There was a separate bathroom with all the facilities and a separate little sink and coffee maker in the hallway between the bedroom and the sitting room. This was a really nice clean hotel with a very good airport shuttle which we used at 5am in the morning. We would stay at the hotel again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Miami
#28 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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