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“Nice hotel after a long flight” 4 of 5 stars
Review of Embassy Suites Miami Airport

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Embassy Suites Miami Airport
3.5 of 5 Hotel   |   3974 NW South River Drive, Miami, FL 33142   |  
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Ranked #47 of 131 hotels in Miami
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
“Nice hotel after a long flight”
4 of 5 stars Reviewed September 9, 2012

This is a nice bright and clean hotel with a pleasant pool and spa area close to Miami airport. Free transport to and from the airport is provided There is a good breakfast and choice of free cocktails at the 2 hour (5.30 - 7.30) reception in the evening. Being so close to the airport there is obviously some aircraft noise but this stops through the night til about 6am. Unfortunately the noise that does not stop is the train line that runs near to the hotel where the trains run all night and being near a station use their hooters a great deal. The hotel has very little around it so a car would be necessary to visit the immediate area.

The staff are friendly and helpful and if you need a comfortable room after a long flight and are so tired you can sleep through the noise, this hotel fits the bill

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, September 10, 2012
Dear Holidaydad55,

Thank you for taking the time to post such a nice review on Trip Advisor for the Embassy Suites Miami. We appreciate your kind words regarding our friendly staff. We are happy that you enjoyed the Cooked Order Breakfast, the Managers Reception and the swimming pool.

We look forward to welcoming you back to the Embassy Suites Miami soon.


Sincerely,

Gus Lima
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Key West, Florida
Top Contributor
189 reviews 189 reviews
38 hotel reviews
Reviews in 64 cities Reviews in 64 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed September 8, 2012

They add in a charge for parking even after you pay for the room. Rude! Don't expect that they will go out of their way for you. I've been treated better at average motels, and payed a lot less. I even addressed the experience with them in writing after I stayed(how bad it was)and they could care less to make it right. The room even smelled like musty and old.The weird thing is I thought all embassy suites were good, but I gather they are individually owned. I wouldn't even stay there again if it were FREE! Even the bartender on premisis was rude and was insulted that I sent my food back. It's SO close to airport expect to not sleep well.

Room Tip: No such thing...
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  • Stayed November 2011, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, September 10, 2012
Denise156,

Thank you for your recent review on Trip Advisor.
We apologize that your experience at the Embassy Suites Miami was not a pleasant one.

Each of the department heads have been notified and actions will be taken to make sure these issues do not happen again.

Please accept our appology and we hope you will consider staying with us again in the near future.

Sincerely,

Gus Lima
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2012

Everytime I go to miami I stay at this hotel. It isn't expensive and it is a wonderful place to stay. I have stayed on the beach at hotels that cost triple the price and the only good thing about them is they are located on the beach. The embassy is always clean and the customer service is always good. The one thing that I dont like is that you have to pay for parking and that it is located right next to the airport and far from everything. They should really build one in the middle of the city. My 4 year old daughter loves it when we come here and always talks about it. And you will not receive a better breakfast anywhere else.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, September 10, 2012
Dear SS-2002,

Thank you for your wonderful comments and for returning to the Embassy Suites Miami once again, we really appreciate your loyalty and we are thrilled we were able to exceed your expectations.

All of us here at the Embassy Suites Miami hope your travels will bring you back to Miami in the near future and we are all looking forward to your return.

Kind regards,

Gus Lima
Director of Sales
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Providenciales
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2012 via mobile

Compared to the Hilton at MIA this is a little tired, but the room easily accommodated 2adults and 3 children, there are Crabtree and Evelyn products in the room(sorry, took the lot!), the breakfast was excellent and the staff were helpful in getting us out and about. It was a little noisy at night on aacount of the stunning atrium, but not a bad place at all.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset U.K.
Top Contributor
67 reviews 67 reviews
60 hotel reviews
Reviews in 43 cities Reviews in 43 cities
290 helpful votes 290 helpful votes
4 of 5 stars Reviewed August 30, 2012

We stayed for one night while in transit from Bahamas to London via Miami. We arrived very late and were greeted by friendly helpful reception staff.
Our room on the 8th floor was clean comfortable & spacious also quiet apart from the aircraft noise but it is on the flight path! The bed was very comfortable, the pillows not very good.
Breakfast was not to our liking but it was complimentary! All staff members we encountered during our stay were friendly & helpful. We took the shuttle to the airport, a very good service.
Would we come back? absolutely yes.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Thomas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 29, 2012

I have stayed in this hotel a few times, and each time, the experience got worse. I've stayed there for convenience, with my family and being close to the airport and all. Recently, we stayed there, I went out to the town for a few hours, came back and noticed that my room was not cleaned! Frustrated, I contacted the Front Desk (phone rang for times before someone answered) Front desk said they would send someone, they still didn't. Upon checkout, I met with "Brad" (needs training) who mentioned to me that " anyone could've dirtied the room" I had pics by the way. They promised to refund 20% on my room, they never did. They charge about $17 to park overnight, its ridiculous! I would not recommend that hotel anymore, the employees seem very unhappy and the guests suffer as a result of it! The corridors can be very unclean for days, and its just down right filthy! I would recommend staying somewhere else downtown.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyMiami, Director of Sales at Embassy Suites Miami Airport, responded to this review, August 30, 2012
emily ann s,

Thank you for your recent review of the Embassy Suites Miami on Trip Advisor. We appreciate you taking the time to let us know about your recent stay. We sincerely apologize that your stay on this occasion was a disappointing one. Your comments are very important to us and your issues will be addressed with the senior management team to ensure that proper procedures are followed to avoid reoccurrence of the issue.

We will work very diligently to correct these deficiencies.

Sincerely,

Gus Lima
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 28, 2012

This Hotel was very nice. Great food service and staff was very friendly. I really enjoyed working out in the gym. It overlooked the outside pool which was very large in size. Front desk staff was also great. The only down fall was there was not any restaurants within walking distance.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Miami Airport

Also Known As:
Embassy Suites Miami Airport Hotel
Embassy Suites Miami Airport Hotel Miami
Embassy Suites Miami
Miami Embassy Suites
Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in Miami
#46 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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