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“Recent Stay” 5 of 5 stars
Review of Regency Hotel Miami

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Regency Hotel Miami
3.0 of 5 Hotel   |   1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)   |  
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Ranked #33 of 129 Hotels in Miami
Denver, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Recent Stay”
5 of 5 stars Reviewed March 4, 2014

My wife and I had reservations for February 28. We were a little late coming of the sailboat from the prior week sailing and arrived around 8:00 pm. We had a late flight home the following day (7:30 pm) and asked if we could get a late check out. I was told no since we had a suite. I did not book a suite and inquired. I was told no king rooms were available so they upgraded us to a suite. The rooms were clean, comfortable and very tidy. I didn't mind not having a late checkout. The room was more than expected. The next morning I checked out and was allowed to stay in the room until noon. We brought our luggage down and asked the concierge to hold our bags for the afternoon. He secured them in a locked room which I appreciated. We had lunch and drinks at the bar. Leonardo was great and the food was very good. We spent the afternoon relaxing at the outdoor pool. Clean and comfortable. The shuttle schedule was as promised and the driver was personable and professional. We highly recommend this hotel if you stay near the airport. Entire staff was welcoming and helpful. Thank you Jose Carlos Prieto for your assistance, friendly demeanor and professionalism. Yes, I would definitely book the Regency again without hesitation. Paul W.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Rooms Division manager at Regency Hotel Miami, responded to this review, March 6, 2014
We feel proud to read about your good experience at the Regency, our personal is committed to an excellent guest’s service and your comments make us feel that we are going into the right direction.


Thanks again for taking your time in writing a review.

Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Perry, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2014

My husband and I stayed here during a layover in Miami. We only stayed for one night, and it was a very pleasant stay. The shuttle is free, and it runs every half hour (other hotels in the area did not have a free shuttle). Had no problems getting to or from the airport. Check in staff was very friendly. Big room, and clean, no extra frills. Perfect for a short stay or traveling for business. Within walking distance to a seafood restaurant. There is also a bar in the lobby area, and a restaurant, and room service I believe. We would stay here again while traveling.

  • Stayed February 2014
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Rooms Division Manager at Regency Hotel Miami, responded to this review, March 6, 2014
Thank you for taking the time to write about your stay with us.

We are glad to hear about your good experience at the Regency, we have worked very hard in building a second home for our guess in order to ensure them a wonderful vacation.

Is very grateful to received such a nice comments and it motivate us to get better.

Thanks a lot!

Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey BC Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 3, 2014

We stayed here on feb 01 2014 before our cruise, very well situated in a safe area, the hotel staff were very friendly and helpful, we found the lobby / pool area to be very nice and clean...we are going to stay here again for sure when we come back.....one suggestion to the management, the seating in the bar area should be changed, the tall stools with no proper back support was the reason we had one quick drink and went up to our room, we would have stayed a while if proper seats wee available, but again very nice area but maybe for younger with good backs....we took the shuttle for $10 to the ship ...issues with a marathon that day caused us to be late for our early ship access...we were told they could not get to the ship until after noon, when we finally got there it was obvious no one else had problems getting there, there were 1000s of people,taxis shuttles everywhere and were there at 10am and on so I was told by terminal staff....but that is a one off

Room Tip: no tip needed,very good place for the money
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Rooms Division Manager at Regency Hotel Miami, responded to this review, March 6, 2014
Thank you for taking the time to write your review on Tripadvisor.

I’m very happy to hear your overall qualification and that your experience went well, Just felling a bit sad you couldn’t enjoy our nice bar because of the high chairs, also not sure if the confusion about the arrival to the ship was on our part or not, either way I really hope that because of it , it didn’t really affect your vacation experience.

Thanks again for taking your time in writing a review.


Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 3, 2014

We overnighted at the Regency on Feb 14 and had a very nice stay.

The free AP to hotel (10 minutes) shuttle was on time at MIA, excellent driver. Very pleasant hotel lobby. Everything was painless. Room with king bed was attractive, spacious, very clean, and quiet. All staff were very friendly and accommodating.

The area was safe to walk around the block. Movie theatre nearby, some alternate restaurants nearby.

Good value, fixed fare Valentine dinner with a bottle of wine and great service. Breakfast a bit pricey for a continental buffet.

Shuttle to the cruise port (20 minutes) was organized, on time, reasonable (abt $10/ea). The driver dropped us almost at the door.

This was a very pleasant way to start our vacation/cruise. We will be back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Room Division Manager at Regency Hotel Miami, responded to this review, March 6, 2014
Thank you for taking the time to write about your stay with us.

We are glad to hear about your good experience at the Regency, we have worked very hard into a nice pre-cruise full service that covers all needs for those guess looking forward to get a wonderful vacation.

Is very grateful to received such a nice comments and it motivate us to get better.

Thanks a lot!

Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timaru, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 2, 2014

Arrived early - around 1.00pm and the very rude receptionist told us we are early and our rooms are not ready and then proceeded to look after a flight crew who arrived a few minutes after us. Yes we were earlier then the 3.00pm checkin but we had just got off a cruise so were hoping we could get in. Another receptionist heard how rude the first one was and actually looked up to see if our rooms were ready and they were so he let us have them which was really nice of him.
Our rooms were large but dated. It says the rooms have been refurbished but needs more than a coat of paint, perhaps redo the bathrooms or something.
Right under the flight path for landing plans is a little unnerving so maybe double glazing would help.
But the rooms were very clean and the bed very comfortable.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Rooms Division Manager at Regency Hotel Miami, responded to this review, March 6, 2014
We are very concern about your experience and we will like to know more about it. We took any reviews especially the critical ones very seriously and we really put all our efforts in fixing the issue.

It is very disappointed to know about a non-appropriated treatment that you received, I will really appreciate if you could contact me for more details about your stay, It’s very important to us to identify both agents.

Please accept our most sincere apologize for the bad part your experience, and we are happy that regardless you were able to enjoy the rest of our services and installations.

Please contact me at 305.441-1600 or via email at josemiguel@regencyhotelmiami.com.

Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

Nice clean friendly hotel near the airport. Helpful staff. The best part was their bartender Leonardo (there's only one), who will make a fantastic Mojito for you with fresh mint and other ingredients. So good we had two!

Room Tip: Food at the bar is good, with some traditional Cuban American specialties.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Rooms Division Manager at Regency Hotel Miami, responded to this review, March 6, 2014
Thank you for taking the time to write your review on Tripadvisor.
Leandro is making our especial house made mojito's into the Miami very best!
I'll make sure he gest your review.
Your overall review make us very proud, thank you very much.


Jose Miguel Batista de Pool
Rooms Division Manager
Regency Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 1, 2014

I stayed due to a flight connection being missed. The airline gave me a voucher to the Regency. Very nice decor downstairs. The bar is small but efficient & clean. The pricing of the drinks were good by Miami standards. I stayed in a room on the second floor.

The door key was a little awkward. I had to slide it a few times before it unlocked. The staff in the morning had to do the same thing. The bed was really soft so my midsection was lower than my head. But the room was nice, if not average.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Hotel Miami

Address: 1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Miami
#18 Business Hotel in Miami
#33 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Regency Hotel Miami 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Regency Hotel features 174 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more   less 
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Also Known As:
Regency Hotel Airport

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