I think an experienced traveler would rate the decor and conditions as Good, but the staff was wonderful and I rate them Excellent. After the many recent airline snafus, helpful and sympathetic staff rate as a high priority with me. I am eternally grateful for their help. We stayed here due to an airline cancellation, and I was accompanying my 83 year old mother who is unable to move herself. The desk staff, Thomas, arranged for a wheelchair, did some heavy lifting, arranged an early breakfast for us, found a sympathetic taxi driver for the return to the airport. The restaurant staff were also helpful.