I was in the Miami area looking for a place for a one night stay before heading into the Keys. I found this hotel on Kayak and the photos looked decent and the price was $160. I booked the room and had a bad feeling from the moment I stepped beyond the lobby area. The staff spoke very little English and was actually a bit rude I believe mainly because of the lack of understanding my basic questions. The hallways smelled like old musty motel. Once I stepped into the room I immediately noticed the light fixture was half hanging out of the ceiling. The toilet in the room would not flush so I called the front desk asking to be moved to another room. They said they would send maintenance instead. About 15 minutes later an older gentlemen that couldn't speak a word of English showed up at my door with plumbing tools. He snaked the toilet which worked but left left a mess of water which he did not clean up. I cleaned it myself still feeling weary about the cleanliness of the room I decided I just needed to relax by the pool.
The pool looked dirty and when I went to sit in one of the only 6 poolside loungers the plastic was all busted so the only thing you could do was lay flat. For some reason that was the final straw for me. It was something simple but after all of the other issues in my first 30 minutes of being on the property I decided to ask for a refund. The one thing that at least as of now seemed smooth was getting a refund on my card and getting out of the place.
Another thing that you notice as soon as you enter the room is the noise from the airport. In the 20 minutes I was in the room I heard multiple planes overhead that seemed very loud. I am not sure if I would have even been able to sleep.
I found Sofitel 2 miles away for the same price and have been very happy with my decision to move. I would honestly say the Sofitel room in my opinion is worth more than the price I paid. The Sofitel is also located close to the airport but I have barely noticed.
- Also Known As:
- Regency Hotel Airport
- Official Description (provided by the hotel):
- The Regency Hotel features 174 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more less
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