Awesome Experience At The Regency!
Me and my family stayed at The Regency Hotel Miami for several days on the 12 of Dec. And we have been there like two years prior, we were amazed by how improve they are in customer service and amenities, the van drivers and very nice and the front desk agents were outstanding, in some point we have some questions and they even call their Manager Jose Miguel to help us, he was great, polite and profesional, that's explain why the rest of the personal is so nice.The rooms are clean & the giftshop is so cute, we are comming back for sure!

My hubby and I stayed here the night before our cruise. Although the hotel was beautifully decorated on the inside, we were not very impressed with the service. No one was rude to us, but no one was overly cordial, either. When we approached the desk, we sort of felt like we were bothering the clerks. They answered our questions, but then spoke to nearby coworkers in Spanish. We obviously didn't speak Spanish, so it made for an uncomfortable situation given the rather unfriendly expression and demeanor they had when speaking to us at the same time. This could've been a misunderstanding on our part, of course, but still---we just didn't feel the warmth and welcoming atmosphere that we've come to expect with most higher end hotels.

The rooms were clean and comparable to other 3+ star hotels. There is a free airport shuttle, but a fee for shuttle to the port of Miami and for the breakfast.

Overall, we would stay here again,but this would not be our first choice if we came back to Miami.

Were put here in an unplanned layover with American Airlines due to flight problems. Can't imagine anyone staying here and having to pay for it. Very dated, rooms marginally clean, pretty industrial neighborhood (very close to the airport). Absolutely ridiculous prices for totally average food in restaurant : clearly designed with airline vouchers in mind. Again, thank god we didn't have to pay for things.

We celebrated our son’s Bar Mitzvah with a party at the hotel. A Bar Mitzvah celebration happens once in a lifetime so it has to be prefect. Being my wife a former Chef and me working in the industry, we are very demanding and we were looking at several options. Le Club at Airport Regency Hotel was an Excellent choice. The party was fantastic, the kids had lots of fun and the adults enjoyed very much. The food was excellent and quality and quantity was as promised. Timing for foods, breaks, dance was perfect. We really want to specially thank the F&B Director Mr. Diego Comesana for his professionalism and more, he really went the extra mile to take care of every little detail, not just the food and the service but the lights and music. The staff was really good and friendly. We highly recommend this place. Lots of our guests praised the place and the food and a couple of them even asked me about it, so you may hear from them direct regarding other events they may be putting on themselves
Yanet & Daniel