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“Not bad, but dated” 3 of 5 stars
Review of Regency Hotel Miami

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Regency Hotel Miami
3.0 of 5 Hotel   |   1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)   |  
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Hotel amenities
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Ranked #35 of 129 Hotels in Miami
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not bad, but dated”
3 of 5 stars Reviewed September 6, 2012

I'm writing from the lobby of the Regency, having spent the night due to a cancelled flight from Miami Airport. Nice lobby, clean room and comfortable bed, but - very noisy AC unit and high level of street noise (bring earplugs!), outdated furniture and a clean, but shabby washroom with barely functioning shower. Staff is bilingual (Spanish/English) friendly and efficient. There is a shuttle to the airport and some kind of transportation (not free) to a shopping mall. An OK buffet-type breakfast.
The lobby is definitely the most impressive feature of Regency!

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseMiguul, Front Office Manager at Regency Hotel Miami, responded to this review, October 11, 2012
Dear Guest,

I would like to thank you for taking the time to inform us of the AC noise you reported. Also at the same time thank you for your compliments on the Customer Service, and all others areas of the hotel.

I have taken the necessary steps to inform the engineering department on the AC noise, This shouldn’t happened since the AC units are new and still under guaranty, but we will revise the unit for sure.

I am sorry that you did not have an excellent rest because of the AC unit. If you wish to contact me, please do not hesitate in call the hotel and ask for myself or write me an email.
We look forward to welcoming you back in the near future.

Best wishes,

Jose Miguel Batista de Pool
Revenue & Front Office Manager
Regency Hotel Miami
josemiguel@regencyhotelmiami.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 1, 2012

When we arrived on the free shuttle from the airport, we were very impressed by the beautiful lobby area , but the person checking us in wasn't very welcoming or helpful and when we got to our room we were very disappointed .
We had 2 double beds and the room was spacious but very dated...the water pressure in the bathroom was very bad , and there was so little water coming out of the tap that it was very hard to brush your teeth and rinse your toothbrush..
Our room was above some very noisy equipment which kept us awake most of the night.
When we checked out and asked if we could leave our bags with the concierge for an hour while we went for a walk , we were told we could but there was a charge per piece..this is usually a free service in other hotels..
I would definitely not return to this hotel as there are much better hotels for the same price .

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2012

On our way to Mexico, my husband and I had an unscheduled night in Miami as our flight was delayed from London. British Airways therefore told us at the airport that they had reserved a room for us at the Regency Hotel and just after midnight we arrived at the front desk ready to check in. However, British Airways had not made the reservation as promised, but the receptionist, Mr. Tomas Cruz found us a room anyway. In addition, he borrow us his personal mobile, without charge, so that we could make a call to our hotel in Mexico to reschedule a hotel transfer. We were very grateful and wanted to pay for the call, but he would not accept. Also the next day, as we were waiting for the shuttlebus to go back to the airport, he offered us a lift to the airport as he was going the same way, and this way we didn’t have to wait anymore. Even here he wouldn’t accept any form of payment (or tips). We have travelled to many hotels throughout the world, and most of them have been five-star, but we have never received such kind and considerate service and it made our one night stop-over in Miami memorable. So if you read this Mr. Cruz – thank you.

The hotel in itself is nice and what you expect when your airline provides a free stopover stay due to delays. The hotel is close to the airport, the reception is small but friendly, the rooms are spacious enough and clean and the breakfast is continental. We would definitely recommend it for a stop-over, but have no idea how close it is to any of the sights in Miami as we didn’t have enough time to explore.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 25, 2012

This hotel is near to the airport. I spent there one night as my flight was cancelled. You have to know it is NOT luxurious. It is a low level hotel that airlines would expectedly send their clients to because they most probably get a good offer. I had dinner there. It was more of home-made food style. An open buffer including a minimal salad bar, and rice and macaroni, and chicken and beef. The water and coke etc were in jugs. No proper hotel serving although the people were helpful. The receptionists tried to help in every way and were nice. The elevators are oldish style. The rooms had a lot of non-working TV channels, and a manually controlled air condition (split unit), without a remote control. The bed only had a sheet and a semi-thick cover. You can spend a night there to be close to the airport with a cheap alternative. I dont know their rates, but I wouldn't expect them to be as expensive as the Hilton or other high level hotels near the airport. They have a shuttle every 30 minutes going to and from the airport.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tbilisi, Dushet'is Raioni, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2012

It is very rare to get a genuine smile and service at the hotel front desk, especially when you are exhausted, your flight got cancelled and you have to stay overnight far away from miami beach. Edwin, Rose and Jose Carlos took my stress away the moment I got to the hotel. They have been so kind and sweet about any matter. If your flight gets cancelled with Delta and you have to choose a place to stay at Miami airport, make it Regency Hotel - that smile and help at the front desk is more value than any stars you can get elswhere.

Room Tip: Choose a room with the view to the pool.
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 26, 2012

This hotel had good reviews at TripAdvisor, which is why we booked our room there. This is NOT the case. First of all, the pictures are deceptive. This hotel is not at all what the pictures make it look like. Everything inside of this hotel is cheap; from the furniture to the elevator to the details in its design. We had extremely mediocre dinner in the restaurant and were loudly woken up at 2am by the family in the room next door. Paper thin walls, half the tv channels didn't work, just a sheet is provided on the bed. Would not come back!

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed June 24, 2012

I want to thank all staff for their hospitality and effort to feel at home.I would like to highlight two particular person,Mr. Ernesto and Erick Pupo for his exellent work and commitment to customer servise. Thanks again and very grateful

Angel Gonzalez
Copa Airlines / Traffic Agent

Room Tip: I personally recommend the room 601, for its excellent view and balcony. view of the airport and poo...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Hotel Miami

Address: 1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Miami
#18 Business Hotel in Miami
#31 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Regency Hotel Miami 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Regency Hotel features 174 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more   less 
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Also Known As:
Regency Hotel Airport

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