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“Wonderful Front Desk” 4 of 5 stars
Review of Regency Hotel Miami

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Regency Hotel Miami
3.0 of 5 Hotel   |   1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)   |  
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Hotel amenities
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Car and Room Package
Ranked #40 of 129 hotels in Miami
Tbilisi, Dushet'is Raioni, Georgia
1 review
1 helpful vote 1 helpful vote
“Wonderful Front Desk”
4 of 5 stars Reviewed July 3, 2012

It is very rare to get a genuine smile and service at the hotel front desk, especially when you are exhausted, your flight got cancelled and you have to stay overnight far away from miami beach. Edwin, Rose and Jose Carlos took my stress away the moment I got to the hotel. They have been so kind and sweet about any matter. If your flight gets cancelled with Delta and you have to choose a place to stay at Miami airport, make it Regency Hotel - that smile and help at the front desk is more value than any stars you can get elswhere.

Room Tip: Choose a room with the view to the pool.
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 26, 2012

This hotel had good reviews at TripAdvisor, which is why we booked our room there. This is NOT the case. First of all, the pictures are deceptive. This hotel is not at all what the pictures make it look like. Everything inside of this hotel is cheap; from the furniture to the elevator to the details in its design. We had extremely mediocre dinner in the restaurant and were loudly woken up at 2am by the family in the room next door. Paper thin walls, half the tv channels didn't work, just a sheet is provided on the bed. Would not come back!

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed June 24, 2012

I want to thank all staff for their hospitality and effort to feel at home.I would like to highlight two particular person,Mr. Ernesto and Erick Pupo for his exellent work and commitment to customer servise. Thanks again and very grateful

Angel Gonzalez
Copa Airlines / Traffic Agent

Room Tip: I personally recommend the room 601, for its excellent view and balcony. view of the airport and poo...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 11, 2012

Yes the staff barely speaks english but they are extremely friendly. The house keepers were friendly and always smiling and gave us all the towels we wanted! parking was great, hotel close to highway, and no issues with the bill. The one issue I can say I had was how expensive breakfast roomservice was but its Miami everythings expensive!!

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with cheaprooms.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2012

Our flight was delayed with American Airlines and we opted to stay the night in Miami instead of waiting any longer for our flight... We got a discounted rate from American Airlines to stay at this hotel and in our experience it was definitely worth it!

When we arrived it was about 2am and there was a HUGE line due to other delayed flights. The manager was called and got out of bed to come and check everyone in (all with a very pleasant attitude and smile, btw). We ended up being one of the last to check in and received such great treatment from the staff who had probably gone through a lot with disgruntled customers at 2am.. They even allowed us late check out so that we could get some sleep.

When we got into the room, we found it to be clean and classy. The bed did not have a full comforter but there were blankets in the closet to use. I mean, hey, it's Miami.. It's not like you need it. We had a room with 2 double beds, they were a tad on the small side but that didn't really bother us since both my husband and I are short.. We woke up late, the check out process was easy and quick.

We made our way downstairs and connected to the very fast (and free) wi-fi in the lobby. We then had lunch at the bar area near the lobby. The food was absolutely delicious! I definitely recommend the Garden Pizza!

Overall, we had a great experience at this hotel.. Everything was wonderful especially after a tiring night of flight delays, etc..

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 25, 2012

I booked this hotel online and was really excited. The pictures looked great and the reviews were overall really good. I must say that this was a disappointment. I would never stay in this hotel again. It is an older hotel and everything was very tired looking. The bed that we stayed in sagged in the middle and was uncomfortable. The cleaning staff was good and they always said hello. There was a negative feeling with the staff at the front desk. They weren't welcoming.

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012

Read about hotel in American Airlines inflight magazine - Celebrated Living. Decided to give it a shot. Really distict, boutique style hotel that you would not imagine at an airport location. Although the article implies the pool is worth of a Soutrh Beach reference, it's a bit exagerated although the lush landscaping makes it pleasant. Distict lobby and a great breakfast buffet.Rooms are average but comfotablw with all the amenities.

Not fiive star, but very nice and a good value.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Hotel Miami

Address: 1000 Northwest Lejeune Rd, 1000 NW 42nd Ave, Miami, FL 33126 (Formerly Airport Regency Hotel)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Miami
#22 Business Hotel in Miami
#27 Family Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Regency Hotel Miami 3*
Official Description (provided by the hotel):
The Regency Hotel features 174 spacious guest rooms on 6 floors. Having recently undergone a half-million dollar renovation, the property features two deluxe suites, thirty six Regency Club rooms, thirty four premium Regency rooms, and one hundred standard rooms each with private balcony.With a distinctive boutique ambiance, the Regency is a leading choice amongst Miami hotels. Our personalize service; attention to detail, fine dining and independent mind set differentiate us from our competitors. ... more   less 
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Also Known As:
Regency Hotel Airport

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