As an Airport Manager and person dedicated to the customer service area, I must say that this great family always makes me feel at home, for my my tight schedule and time I had to plan my personal trips with a very short notice, so my time to make a reservation is also limited. The reservations team, his front office manager and as always their front desk personnel(previosly by Jorge/Robert and now Jose Carlos) had helped me on all this process, now I'm staying once again but this time with my parents (their first visit to the US) and they are enjoying of a finest customer service experience. Thank you very much Jose Miguel to you and to your team my recognition words for such a great customer service. Keep it up this great job!!