I was given a voucher from American Airlines to stay in this hotel. The staff is unattentive at best. The driver to the shuttle rude and arguing with guests. I saw other hotels pass me three times before I ever saw this guy. When I got to the front desk Mickey looked like he had been partying all night and then put his uniform on. I thought he had been over worked for hours and asked how much longer he had to work he said about 6 more hours. I was given a voucher for food and was starving. I got mashed potatoes ouf of a box. I ordered salad and got two hamburger toppings lettuce, tomato, and onion put on a plate. I got to my room and the sound outside my window sounded like an airplane taking off. I asked if they had another room and they said no but offered me earplugs. I came down to get the ear plugs and they were offering a new guest new rooms. The earplugs did not cover the noise. I woke up on and off all through the night. I was in deep sleep at 8:00AM and someone knocked on the door and was opening it at the same time. Did not even give me a chance to respond. The maids have been so loud ever sense I have not slept. The alarm clock in the room has read 10:43 since I got here and the remote does not work, I have two more food vouchers for this "hotel" but will not use them as I will not put any more money in their pockets. I will go pay to eat at the airport. Goodbye Miami!!!!
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