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“Excellent location for all in pre-cruise Miami” 5 of 5 stars
Review of Doubletree by Hilton Grand Hotel Biscayne Bay

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Doubletree by Hilton Grand Hotel Biscayne Bay
3.5 of 5 Hotel   |   1717 North Bayshore Drive, Miami, FL 33132-1180 (Downtown)   |  
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Ranked #45 of 129 hotels in Miami
Lausanne
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Excellent location for all in pre-cruise Miami”
5 of 5 stars Reviewed March 1, 2013

When coming for a cruise and just being in transit in Miami this hotel is en excellent choice. Great location close to both downtown and Miami port, as well as a reasonable short distance form Miami South Beach. Rooms are spacious with a possibility to sleep 4 plus adults. We stayed here for the second time already, with 3 friends two nights before the cruise and we enjoyed our bay view room with balcony. Service was excellent, rooms clean and neat. Hotel is close to free monorail (public transport) which brings you in no time to downtown and Bayside open air shopping center and a place to enjoy plenty of restaurants with terraces. This hotel is a great value for price.

Room Tip: Rooms with a balcony have an amazing view.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
HighMikko, thank you for your review of the hotel. I'm very happy to hear that you and your friends enjoyed your stay with us. Thank you again and we hope that you'll choose to stay with us again for your next trip to Miami.
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945 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Bellefonte, Pennsylvania
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 27, 2013

I always stay at this hotel when coming to Miami. The service here is outstanding. The staff is very friendly and they really make you feel welcome. The rooms are very clean and modern, the internet is fast, and the rooms are also spacious. The concierges desk is extremely helpful and they will go out of there way to help you get the information you need. There are several stores and restaurants on-site so you have a lot of options. The location of this hotel is about a 10-15 minute drive to Miami Beach. I would strongly suggest not driving from the hotel to the beach. The local MTA bus terminal is about two blocks from the hotel and it will take you just about anywhere in the Miami Beach area. This is nice because parking is a BIG PAIN and costly in Miami Beach. Plus, you do not have to worry about dealing with the traffic by driving. I have done this several times and it was worked well every time. The only thing to keep in mind is the last bus leaves Miami Beach for Biscayne Bay around 9PM (always check for the latest schedule) so if you are staying out late you might have to get a cab back which costs about $30 which still is not bad if you would have factored in your parking costs.

Room Tip: Ask for a bay view room.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
DanielD85, thank you for staying with us again and for the review of the hotel. Very happy to hear that you enjoyed your stay and for your comments regarding our staff. We cant wait to have you back with us again for your next trip to Miami.
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Tulsa, Oklahoma
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 24, 2013

We stayed at the Biscayne Bay Doubletree Grand for a one night pre-cruise stay in February 2013. We had a junior suite upgrade with Hilton Honors points, and the views were unbelievable from this corner room that looked out over Biscayne Bay. The room was nice and clean. The linens were fresh and the bed comfortable. The toiletries were typical of most Hiltons and Doubletrees. The toilet paper was ok-not great but not one-ply. The room had a bidet if you are into that sort of thing. The staff at the front desk could have been a bit friendlier, but that may just be a cultural difference as it seemed to be that way in Miami in general. The hotel is in the same building as stores on the first couple of floors and the Grand Condos. We thought it was a neat and different experience. It made it feel very 'big-city.' We especially enjoyed the wide array of dining choices (chinese, seafood, american and convenience store/deli) without leaving the hotel. The hotel is only about 2 blocks to the public transportation station to get on the monorail/train thing. Overall a decent stay, and I'd definitely return.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, April 23, 2013
LivetoTravelNicely, thank you for your review and for choosing to stay with us before your cruise. I hope you had a good time on the cruise and i'm happy to hear that you enjoyed your stay with us. We hope the next time in Miami you'll be back with us.
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Ohio
Top Contributor
80 reviews 80 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed February 23, 2013

This hotel sits right on the water and near the bridge going over to Miami Beach. It's location can be advantageous for many different types of pocketbooks. The hotel is a mixed-type with daily rooms for rent as well as condominiums. It does appear that the condominium part of the hotel gets the premium views but how many people really need to look at the shipping channel. The hotel looks to be somewhere near 40 stories in height with atriums equal to that height. They only have valet parking but once you are there, you will see why that is the norm. The first floor has a shopping area which includes a hotel store, a couple of restaurants, a jewelry store, and a liquor store. The very large outside hot tub and pool outside as well as an indoor pool. An excellent on-location gym was there for the using.

You can pickup the free Metromover or the free tram to get around Miami. Both are very close to the front door of the hotel.

The staff is great from the bellmen out front to the check-in staff and housekeeping. The rooms were spotless and very inviting. Overall the room was superb. The use of a security guard at the elevator entrance was a nice touch.

I'd definitely stay at this property again when I find myself in downtown Miami. The thing that I don't like about this hotel is the fact that they charge you $9.95 a day for internet access. Considering the cost of the room and/or valet parking, it seems that including internet should be standard.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
LivetoTravelNicely, thank you for choosing to stay with us and for your review of the hotel. I hope that you enjoyed your stay with us and enjoyed your time on the cruise. We hope that you'll choose to stay with us again for your next visit to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 23, 2013

I travel quite a bit and am a loyal Hilton Gold customer, soon to be Diamond. I am currently in Miami for work and decided to stay at this hotel ($200/night) which was much cheaper than South Beach. This is the first time I have stayed here. The hotel is adequate if you just need a bed and shower. It looks pretty run down though. I would not choose to come back here for vacation necessarily but again it's fine if you are just looking for somewhere to come back to for a little while on business.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
roborant, thank you for your review of the hotel and for staying with us. I'm glad to hear that you would choose to stay with us again for your next visit to Miami. We do hear that complaint quite often about the valet parking, unfortunately the parking is outsourced and not owned or managed directly by the hotel so we have very little control over it. However, the prices are competitive with the two closest hotels to us when it comes to valet parking prices.
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Perrysburg, Ohio
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 22, 2013

This is a hotel some condos and I believe residence building. The hotel rooms overlook the service street. It appears to me that the condos overlook the bay and the pool. The pool is located on the 10th floor and is between two large towers - the Hilton on one side and the Marriott on the other side blocking the sun and not offering any view. The building is massive and the lobby and rooms are nice and comfortable. The bed is very comfortable. The pool is large and there are 4 interconnecting hot tubs but there is no place to purchase a water and there are no pools towels etc. It is more like it is a residence pool. I stopped into the pharmacy to purchase a full side tube of tooth paste and a nail polish and my bill was just shy of $18.00. We elected to stay in this hotel because it was less expensive than the other Hilton and my husband is a Gold Hilton Honor Member. Typically we get upgraded to very nice rooms with Hilton but this time we are located on a service street. I am looking for a new hotel that is non-Hilton that is in our budget with a vacation attitude - drinks around the pool and pools towels. Also, this is very far from the beach - again I knew that - but there is nothing in this area to do. Just a bunch of big roads interconnecting. We ate at the restaurant right in the front door for dinner last night and it was very good. We asked the waiter where we could go for an after dinner drink and some fun and he told us there was nothing in this area. We took a cab down to Blue Martini which was very fun but again not in this location.

Room Tip: Request a room with a bay view - not sure there are any but just in case I would make the request
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
bakaufman, sorry to hear that you did not enjoy your stay with us. Regarding some of the issues that you encountered, unfortunately we've been unable to leave pool towels by the pool as they seem to disappear quite ofthen, thats why we put them in the hotel rooms for the guests to bring with them to the pool. Also for the Hilton Honors members like your husband, we provide the bottled water in the hotel rooms as well. It is our standard to upgrade our Hilton Honors members but in some cases during our high season when we're sold out we're unable to provide an upgrade, so I apologize that you didnt receive an upgraded room type. As far as the area restaurants besides the 4 located within the building I would recommend Town Hall which is about a ten minute walk from the hotel as well as a few latin resturants & indian resturant located next door. Lastly, we do have bayview rooms that are fully facing Biscayne Bay but as I mentioned those are usually the first to be booked during our high season dates. Either way, I was you safe travels in the future.
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Ontario, Canada
1 review
5 of 5 stars Reviewed February 21, 2013

Superb room - friendly and helpful staff - excellent location - excellent food at the restaurant - room had a washer/dryer/stereo/2 flat screens/full kitchen with coffee maker. Security is good but can be a little over zealous if they don't recognize you.

Loved the warm chocolate chip cookie at check-in.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 12, 2013
JonOntario_Canada, thank you for staying with us and for your review of the hotel. I'm happy to hear that you enjoyed your stay in one of our condos as well as enjoying a warm, DoubleTree cookie at check in. We hope that you'll choose to stay with us again for your next trip to Miami.
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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 North Bayshore Drive, Miami, FL 33132-1180
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Miami
#35 Business Hotel in Miami
#40 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay

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