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“Nice pre-cruise hotel” 4 of 5 stars
Review of Doubletree by Hilton Grand Hotel Biscayne Bay

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Doubletree by Hilton Grand Hotel Biscayne Bay
3.5 of 5 Hotel   |   1717 North Bayshore Drive, Miami, FL 33132-1180 (Downtown)   |  
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Ranked #44 of 130 hotels in Miami
Tulsa, Oklahoma
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
“Nice pre-cruise hotel”
4 of 5 stars Reviewed February 24, 2013

We stayed at the Biscayne Bay Doubletree Grand for a one night pre-cruise stay in February 2013. We had a junior suite upgrade with Hilton Honors points, and the views were unbelievable from this corner room that looked out over Biscayne Bay. The room was nice and clean. The linens were fresh and the bed comfortable. The toiletries were typical of most Hiltons and Doubletrees. The toilet paper was ok-not great but not one-ply. The room had a bidet if you are into that sort of thing. The staff at the front desk could have been a bit friendlier, but that may just be a cultural difference as it seemed to be that way in Miami in general. The hotel is in the same building as stores on the first couple of floors and the Grand Condos. We thought it was a neat and different experience. It made it feel very 'big-city.' We especially enjoyed the wide array of dining choices (chinese, seafood, american and convenience store/deli) without leaving the hotel. The hotel is only about 2 blocks to the public transportation station to get on the monorail/train thing. Overall a decent stay, and I'd definitely return.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, April 23, 2013
LivetoTravelNicely, thank you for your review and for choosing to stay with us before your cruise. I hope you had a good time on the cruise and i'm happy to hear that you enjoyed your stay with us. We hope the next time in Miami you'll be back with us.
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916 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Ohio
Top Contributor
68 reviews 68 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 23, 2013

This hotel sits right on the water and near the bridge going over to Miami Beach. It's location can be advantageous for many different types of pocketbooks. The hotel is a mixed-type with daily rooms for rent as well as condominiums. It does appear that the condominium part of the hotel gets the premium views but how many people really need to look at the shipping channel. The hotel looks to be somewhere near 40 stories in height with atriums equal to that height. They only have valet parking but once you are there, you will see why that is the norm. The first floor has a shopping area which includes a hotel store, a couple of restaurants, a jewelry store, and a liquor store. The very large outside hot tub and pool outside as well as an indoor pool. An excellent on-location gym was there for the using.

You can pickup the free Metromover or the free tram to get around Miami. Both are very close to the front door of the hotel.

The staff is great from the bellmen out front to the check-in staff and housekeeping. The rooms were spotless and very inviting. Overall the room was superb. The use of a security guard at the elevator entrance was a nice touch.

I'd definitely stay at this property again when I find myself in downtown Miami. The thing that I don't like about this hotel is the fact that they charge you $9.95 a day for internet access. Considering the cost of the room and/or valet parking, it seems that including internet should be standard.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
LivetoTravelNicely, thank you for choosing to stay with us and for your review of the hotel. I hope that you enjoyed your stay with us and enjoyed your time on the cruise. We hope that you'll choose to stay with us again for your next visit to Miami.
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Baltimore, Maryland
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 23, 2013

I travel quite a bit and am a loyal Hilton Gold customer, soon to be Diamond. I am currently in Miami for work and decided to stay at this hotel ($200/night) which was much cheaper than South Beach. This is the first time I have stayed here. The hotel is adequate if you just need a bed and shower. It looks pretty run down though. I would not choose to come back here for vacation necessarily but again it's fine if you are just looking for somewhere to come back to for a little while on business.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
roborant, thank you for your review of the hotel and for staying with us. I'm glad to hear that you would choose to stay with us again for your next visit to Miami. We do hear that complaint quite often about the valet parking, unfortunately the parking is outsourced and not owned or managed directly by the hotel so we have very little control over it. However, the prices are competitive with the two closest hotels to us when it comes to valet parking prices.
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Perrysburg, Ohio
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 22, 2013

This is a hotel some condos and I believe residence building. The hotel rooms overlook the service street. It appears to me that the condos overlook the bay and the pool. The pool is located on the 10th floor and is between two large towers - the Hilton on one side and the Marriott on the other side blocking the sun and not offering any view. The building is massive and the lobby and rooms are nice and comfortable. The bed is very comfortable. The pool is large and there are 4 interconnecting hot tubs but there is no place to purchase a water and there are no pools towels etc. It is more like it is a residence pool. I stopped into the pharmacy to purchase a full side tube of tooth paste and a nail polish and my bill was just shy of $18.00. We elected to stay in this hotel because it was less expensive than the other Hilton and my husband is a Gold Hilton Honor Member. Typically we get upgraded to very nice rooms with Hilton but this time we are located on a service street. I am looking for a new hotel that is non-Hilton that is in our budget with a vacation attitude - drinks around the pool and pools towels. Also, this is very far from the beach - again I knew that - but there is nothing in this area to do. Just a bunch of big roads interconnecting. We ate at the restaurant right in the front door for dinner last night and it was very good. We asked the waiter where we could go for an after dinner drink and some fun and he told us there was nothing in this area. We took a cab down to Blue Martini which was very fun but again not in this location.

Room Tip: Request a room with a bay view - not sure there are any but just in case I would make the request
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 26, 2013
bakaufman, sorry to hear that you did not enjoy your stay with us. Regarding some of the issues that you encountered, unfortunately we've been unable to leave pool towels by the pool as they seem to disappear quite ofthen, thats why we put them in the hotel rooms for the guests to bring with them to the pool. Also for the Hilton Honors members like your husband, we provide the bottled water in the hotel rooms as well. It is our standard to upgrade our Hilton Honors members but in some cases during our high season when we're sold out we're unable to provide an upgrade, so I apologize that you didnt receive an upgraded room type. As far as the area restaurants besides the 4 located within the building I would recommend Town Hall which is about a ten minute walk from the hotel as well as a few latin resturants & indian resturant located next door. Lastly, we do have bayview rooms that are fully facing Biscayne Bay but as I mentioned those are usually the first to be booked during our high season dates. Either way, I was you safe travels in the future.
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Ontario, Canada
1 review
5 of 5 stars Reviewed February 21, 2013

Superb room - friendly and helpful staff - excellent location - excellent food at the restaurant - room had a washer/dryer/stereo/2 flat screens/full kitchen with coffee maker. Security is good but can be a little over zealous if they don't recognize you.

Loved the warm chocolate chip cookie at check-in.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 12, 2013
JonOntario_Canada, thank you for staying with us and for your review of the hotel. I'm happy to hear that you enjoyed your stay in one of our condos as well as enjoying a warm, DoubleTree cookie at check in. We hope that you'll choose to stay with us again for your next trip to Miami.
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 17, 2013

I went with my husband and 2 boys (3, 6). The room was decent size and nicely laid out. Hotel had a washing machine and dryer which was extremely handy for us as we spent a week at the hotel and then joined a cruise from Miami for a week.
Hotel was in a perfect location, very close to transport links including the free shuttle link. There's also a shuttle bus that comes everyday to take you to Dolphin Bay for $10 per person round trip -really great value!
The other end of the hotel was on Biscayne Bay so you could see the yachts etc.
There was a shop and a few restaurants on site and as we stayed over Christmas this was really handy as lots of places closed early or were closed. please note that the prices in the shops was the same as european prices so not cheap, overall we found food more expensive in Biscayne Bay.
I would definitely visit this hotel again but this time ask for a bigger suite with a kitchenette.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 12, 2013
h3tna, thank you for spending the holidays with us in Miami. I'm glad to hear that you enjoyed your stay with us and were able to take advantage of some of the amenities within the building. Next time if you're looking for a larger room type we do offer 1 and 2 bedroom condos which each have a full kitchen as well as washer and dryer.
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2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013 via mobile

Location is really good. Rooms were big and clean. The view was overall great. Iy was close to american airlines arena. Local bus was free and it went just other side of the street. Loation seemed safe and half of the employs were friendly and kind. People at the desk were rude

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, March 12, 2013
Juuliaeve1, thank you for choosing to stay with us and for your comments regarding the staff. I'm glad to hear that you enjoyed the view from you room and were able to take advantage of some of the local transportation. I hope that you choose to stay with us for your next trip to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 North Bayshore Drive, Miami, FL 33132-1180
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Miami
#32 Business Hotel in Miami
#39 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay

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