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“Comfortable and Clean” 4 of 5 stars
Review of Doubletree by Hilton Grand Hotel Biscayne Bay

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Doubletree by Hilton Grand Hotel Biscayne Bay
3.5 of 5 Hotel   |   1717 North Bayshore Drive, Miami, FL 33132-1180 (Downtown)   |  
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Bed & Breakfast
Ranked #47 of 129 Hotels in Miami
Hamilton Ontario
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Comfortable and Clean”
4 of 5 stars Reviewed February 4, 2013

Just like the title says "comfortable and clean". This hotel was booked for a night just before a cruise. I found it rather expensive for the area that it is in. Everything is a good half hour walk to the markets, restaurants. And I was never able to get internet in the room (had to pay) called down they sent a tech up and still wasn't able to get me to connect. Was told to give the provider a call or use the computers in the business room. You would think at 300 a night, they would at least include free internet in the hotel room.
Other then that, the room was clean, comfortable, and quiet. It was nice to have a balcony to sit and have a coffee and a smoke in the morning without leaving your room. Check in was extremely quick, which is great after flying for hours. You just want to get into your room and relax. All the staff were friendly and happy to help. The pool is on the roof top, it is clean, and heated. They also have four hot tubs that is located off to the side and away from the pool for some quiet time away from the kids playing. The restaurants on site were very good, and reasonably priced. a small shopping area is attached to the hotel where you can get some munchies and drinks and bring it back to your room. Overall it was a good experience.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
Jace898, thank you for choosing to stay with us and for your remarks regarding our staff. I'm glad to hear that you enjoyed your room as well. I apologize for the issues you experienced with the internet not working properly in your room. I hope that you'll choose to stay with us again the next time you visit Miami.
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980 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 4, 2013

first of all the hotel is in a massive apartment complex titled "the grand" this hotel/condo combination was not a good idea from the start and cause inconveniences to both the permanent residents and the hotel guests, also it is combined with a massive noisy mall which i will talk about later. first the room was not ready on time which wasn't a big deal but we noticed that the decent lobby for "the grand" was not the hotel lobby and the hotel lobby was little more than a small room with a desk, when we went to our room we noticed that the hotel only occupied the first four floors on top of the large mall of the building while "the grand" occupied the tall tower so my high floor request was a bust, it was also interesting how there was a Bidet in the bathroom the first time i have ever seen one, but at night there was a large party event below our room with sent a constant loud beet into the room because we were on the lowest hotel floor this kept us up until 1 am when the music stopped, we were also a little late for our cruise the next day. the pool was on the skylobby 10'th floor which was also combined with "the grand" thats right you share the pool! but the view was even better than our room we also peeked into the condo atrium and it was way nicer with fountains and everything, over all not an enjoyable pre-cruise experience will look for other hotels in miami next time.

Room Tip: ask for 9th floor the rooms are taller and feel bigger also the view is better, most rooms face the...
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
CarterPaulson, I'm sorry to hear that you were disappointed during your stay with us. We are always striving to improve our service and please our guests but unfortunately somethings we cannot control. Yes, the hotel does share the building with condo residents and we do share the pool and fitness center with the residents as well. For the most part, there arent any major issues but I do apologize for the loud noise that kept you up late and not meeting your expectations. I wish you safe travels in the future.
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Jonesborough, Tennessee
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

My Husband and I recently drove to Miami to cruise for ten days and decided to take advantage of the park and cruise program that the Doubletree offers. We spent one night there. Since parking at the cruise docks is $20.00 per day, this was a deal! The room was beautiful with wall to wall windows overlooking the inlet and check in was easy and efficient. Upon completion of our cruise, we took a taxi over to the Hilton and our car was brought to us in less than ten minutes. They did not charge us to take us to the cruise dock either. We highly recommend the Doubletree hotel and the park and cruise program that they offer.

Room Tip: corner suites have wall to wall windows and two beautiful balconies.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
pudge2028, very happy to hear that you were able to take advantage of our park and cruise package. Glad to hear that you enjoyed your stay in one of our Grand Suites. We hope that you'll choose to come back and stay with us for your next trip to Miami.
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Indian Wells, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 2, 2013

I stayed here a few months ago.. with family... the concierge at the property is very helpful.... during the day or late in the evenings, they are always there to help you.. very clean hotel.. front desk staff is very helpful... management staff is always available.....

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
honda11, thank you for your review of the hotel and for staying with us. Thank you for your kind words regarding the staff as we strive to make everyone's stay with us as pleasant as possible. We hope that you'll choose to stay with us again the next time you're in Miami.
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Dallas, Texas
1 review
5 of 5 stars Reviewed February 1, 2013

I stayed here for business a trip several months ago; I originally booked a room here because of the price and location (close to the project we were working on). I honestly could not have asked for more. I didn't spend much time in the hotel since this was a business trip, but the time I did spend there was relaxing and enjoyable. My room had a fantastic view and was immaculate every time I returned from an outing. The staff was hospitable and made my stay that much better. Overall I am satisfied with my stay here.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
Cin4151, thank you for choosing to stay with us for your business trip to Miami. I'm glad to hear the little time you spent not working and at the hotel was enjoyable. Its always nice to hear that you were able to relax during your down time with us, thank you for your review and we hope to have you back with us in the future.
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Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2013

The rooms were great in this hotel. The beds were really nice and the room and bathroom were large. The only complaint was the noise. We had a view of the marina and South Beach that was gorgeous but the room was also above a party/reception area of the hotel restaurant and the noise was so loud we could hear it on the 10th floor. The location was ok for being near the port but there was not much around. We spend a lot of money on cabs to get South Beach and other locations for restaurants etc.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
Coco H, I'm glad to hear that you liked your room and enjoyed the view. I apologize for the excessive noise that you overheard. There is complimentary transportation provided by the city by way of the new trolley that has a stop located outside of the hotel. It doesnt go to the south beach area but other areas such as downtown and mary brickell village. Hope that you come back and stay with us so you can try it yourself.
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Dallas
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 29, 2013

I had a chance to travel here in early 2012. This was an absolutely last minute trip and I had very little choice. I booked it and did not regret it.

The hotel room sizes were just about average, but when you opened the window, you could smell the ocean. ( although it is a bay, you can see the ocean) There are a lot of places to eat in the hotel, as this is part of a condo/high rise next door. There is a small little grocery store downstairs, so you can get things. Dining was average in the hotel, but who wants to eat in a hotel when Miami beach and little Habana are a short cab ride away?

I used the weight room (which is part of their Spa area, and it seemed like it was an old building/facility.

I'd stay here again if the price is right.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review, February 28, 2013
Cardhuneat, thank you for staying with us and for your review as well. I'm very happy that you enjoyed your stay and were able to experience a little of the building and Miami the city was well. We hope that you choose to stay with us again during your next trip to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 North Bayshore Drive, Miami, FL 33132-1180
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Miami
#35 Business Hotel in Miami
#39 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
Number of rooms: 152
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay

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