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Doubletree by Hilton Grand Hotel Biscayne Bay: Traveler Reviews

3.5 of 5
1717 North Bayshore Drive, Miami, FL 33132-1180 (Downtown)
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Doubletree by Hilton Grand Hotel Biscayne Bay
Ranked #41 of 131 hotels in Miami
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486 reviews from our community

Traveler rating
    149
    182
    75
    43
    37
See reviews for
Families
108
 
Couples
134
 
Solo
30
 
Business
111
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cleveland, Ohio
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Good location, friendly staff”
4 of 5 stars Reviewed January 19, 2013

This is a small hotel in a large residential tower. I liked the location: it is a short walking distance to Pace waterfront park, "The Daily" coffee shop, and a Publix grocery store. It is also just a mile from the cruise port. I had a warm cookie at check-in and friendly staff. As a higher-end hotel, you can't borrow a baggage cart - you will need to request a bellhop. That said, they are very helpful and worth a good tip. The bed was comfortable. The mall area on the ground floor had restaurants. One restaurant had a decent wine selection and good pizza that were convenient to bring back to the room. On the negative side, my room and bathroom were in need of updating and there were some marks on the walls.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask skooky about Doubletree by Hilton Grand Hotel Biscayne Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review
January 21, 2013
skooky, thank you for staying with us and for your review of the hotel. Happy to hear that you enjoyed some of the outside amenities and the location of the hotel. Thank you as well for your comments regarding the hotel bathroom, we're always looking to make improvements and hopefully next time you're in Miami you can come see some the changes that have been made.
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CLEVELAND
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“UPSCALE ALL THE WAY!”
5 of 5 stars Reviewed January 18, 2013

With the exception of the pricey parking, This Hotel was simply amazing! Beautiful views from almost any room in the hotel. 5 Min from south Beach! can we say yaaay!! The bathroom has a bodai (yessss) But the staff is better than the room.....that came with 55inch LG Tv. (YESSSS REALLY) Cathedral ceiling...Spacious room comes with a fridge. Microwave $10 (ugh) Very Large Balcony....Love this Hotel! I hope I spell her name right. Customer service rep. Jachill I believe...Went up, Up, Up, and Above, to help us celebrate Our 10th Anniversary! She Rocks seriously

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask YOSHEM2 about Doubletree by Hilton Grand Hotel Biscayne Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Worst stay at any Hilton property”
1 of 5 stars Reviewed January 17, 2013 via mobile

The hotel itself is just so-so, room service not great, but comfortable bed and nice view of the bay. However, the nightclub or whatever it is at the hotel is SO LOUD that my room is literally shaking from the bass in the music. I called security and was told this goes on until 11pm (this on a weekday night). Given that DoubleTree caters to business travelers, this is completely unacceptable. There needs to be significant soundproofing done in order to make this a hotel any business traveler could stay at unless you are deaf.

Stayed January 2013, traveled on business
Was this review helpful? Yes 2
Ask AMS37 about Doubletree by Hilton Grand Hotel Biscayne Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review
January 21, 2013
AMS37, thank you for staying with us and for your review. I do apologize for the event that you was very loud. There is a new restaurant that opened up and had a grand opening, which was the cause of the loud music you heard. I apologize again and assure you that this was a one time event as we do not have a night club within the building. I do hope that you will give us another chance to make up for your less than perfect stay with us.
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Hackensack, New Jersey
Reviewer
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Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Depends on what you are there for”
4 of 5 stars Reviewed January 13, 2013 via mobile

Good location for arena, Adrienne Arshe Center, Bayside shopping, and port. Easy access to causeway to Miami Beach. We had a view of Biscayne Bay.
Room and bed were fine. Clean. Expensive area to stay in.
Hotel dining not so great.
Hotel is part of a complex with an apt. Bldg. Concierges were very helpful.
Altogether it was fine but should be for the price.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask natalie8381 about Doubletree by Hilton Grand Hotel Biscayne Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review
January 21, 2013
natalie8381, thank you for taking the time to review the hotel and for choosing to stay with us. I hope you enjoyed your time and will choose to stay with us again next time you're in Miami.
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Indianapolis, Indiana
Top Contributor
126 reviews 126 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
“Great location”
4 of 5 stars Reviewed January 11, 2013 via mobile

Stayed here for seminar this weekend. The AC in out first room didn't work. They immediately moved us and upgraded to a port view room with a large open shower at no additional cost. Security brought us new keys. Took them all of 10 minuets. Great friendly service throughout entire hotel. Hotel connected to a small shopping area for economical snacks, lunches and breakfast. Primos is best resturant.

Negatives: no free shuttle from airport. Parking 30.00 a day. Lots of walking to get around hotel. Meeting rooms were ice cold.

Positives: one most comfortable beds I've ever slept in. Nice view. Lunch at hotel with seminar was exceptional. Trolley to mall close by for shopping. Choclate cookies upon arrival. Large room.

If at all possible fly into fort Lauderdale. Miami International is one big pain in the rear. You will need an hour almost to return rental car and walk to your terminal. That's before you check in and go through security.

Nice hotel for a seminar but I don't care for the traffic and so many people in one place. I much prefer the Gulf.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by scott1102 for Miami
Ask scott1102 about Doubletree by Hilton Grand Hotel Biscayne Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review
January 21, 2013
scott1102, thank you for your comments regarding the great service you received. Always nice to hear that, also glad to hear that you enjoyed your room. Thank you again for staying with us and for your comments about the hotel and staff. Safe travels in the future!
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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Address: 1717 North Bayshore Drive, Miami, FL 33132-1180
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotels in Miami
#42 Business Hotels in Miami
Price Range: $$
Hotel Class:3.5 star (3.5*)
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