Reserved 2 non smoking, handicapped rooms due to a funereal for 3 nights. Made advance reservations on hotel website and got confirmation. Even called hotel day before to confirm and speak with staff because My father and mother are handicapped. Drove 7 hours to get there at 11:00 pm to find they had canceled our reservation. clerk at the desk was rude and had an attitude and stated it was our problem the card didn't work and they had canceled the room at 6 pm. They had given away our rooms and all the had left was one non smoking and one smoking upstairs room. Had no choice due to the time of night so and trying to get to a wake the closed at 12 am, took what they had for one night. Girl ran the credit card, same one used for the reservation) and it worked fine. Funny how now it had no issues! Downstairs room ac was horrible!! Went to get ice from the machine, had mold and mildew all over it. Second room was on the other side of the hotel. No Elevator, the smoke smell was outrageous!!!! Also had roaches, and not the Florida palmetto bugs, real roaches!!!!! both rooms had stains, dirty carpets, and pillows were like small couch pillows. Checked out ASAP in the morning. Do not recommend!!!! not clean, staff is just rude. Way to kick a man while his down. It's not bad enough he was there to bury his dad, you had to have a attitude when clearly there was no reason to cancel or rooms since the same card was used. How about a call to tell me there's a problem with my card earlier in the day Thanks for the heart. Real classy.
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- Also Known As:
- Quality Inn South At The Falls Hotel Miami
- Quality Inn Miami
- Miami Quality Inn