Stayed there three nights and enjoyed the beautiful bay view. However, the last night after returning from a long day of work, I turned on the lights and saw a gigantic ROACH on the wall. I called front desk and the agent was in disbelief, she immediately changed me to another room, which was a suite with an incredible 180 degree bay view. I was very impressed with the empowerment given to employees to resolve guest's issues. That is what makes Marriott a safe travel bet. My biggest complain is the hotel charges for everyhing. No free wireless in rooms, no complimentary business center (at least internet usage) and pool was outdated. I prefer the JW Marriott for my future business trips, cleaner and nicer too (plus I get free in room wireless internet). My rate included free breakfast, which was outstanding. I guess I can't complain too much, but I disliked the location of the hotel. and a roach in my room is unacceptable. Need to CHANGE your extermination company.
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