We stayed at this hotel before our cruise and we would strongly advise not to make this mistake. The staff could not direct us to any place to have dinner, the hotel provides a shuttle bus but the first time the bus was over 20 (!) minutes late, the second time we were given the incorrect departure time by the receptionist . When we attempted to complain we were told off by the reception manager. He also alleged that we were rude to him by pointing out that he should provide better training to his staff. When he told us that we must complain to Mr Marriott directly if we are not happy with his excellent staff we have made our mind never ever to stay at this hotel again.
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- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami