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“Great service, great location, nice hotel” 4 of 5 stars
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
3.5 of 5 Hotel   |   1633 North Bayshore Drive, Miami, FL 33132 (Downtown)   |  
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Ranked #20 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Olympia, Washington
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service, great location, nice hotel”
4 of 5 stars Reviewed April 17, 2013

I absolutely agree about the front of desk staff - the concierge on duty when I was there, Miguel Pena, was super helpful, awesomely knowledgable and so efficient it almost hurt!! I was meeting my nephew and his girlfriend and Miguel advised us about and co-ordinated a variety of outings for us and booked tables etc. It was a pleasure asking him a question as he was so friendly and always gave a comprehensive answer tailored to what he remembered about our plans ... and he remembered everything! We had a slight hiccup on checking out and Matt Riani on the front desk was also super helpful. The hotel itself has been refurbished and was very comfortable - the rooms are not huge but nice and almost all have a view of the sea one way or another. Breakfast out on the terrace is lovely. The pool is not big and can be taken over by small family of children but the loungers are great. The hotel is a little off by itself in terms of attractions but it is a slightly extended but possible walking distance to the American Airlines Arena (the reason for choosing it) and there is also a free trolly bus that stops at the arena and at some nice shopping. The trolly does get tied up in traffic so you can wait a while for it but it is a great way to get around. There is also a free hotel shuttle into Miami Beach which works really well. All in all this is a hotel that I would be happy to recommend. Plus, do check out the little shopping precinct under the hotel - I didn't realise it was there until the Sunday!!

Room Tip: The corner rooms don't have a balcony but do have a wonderful view, the ones on the sides have a...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, April 23, 2013
Hello!

Thank you for sharing this feedback with everyone on TripAdvisor. We at the Miami Marriott Biscayne Bay are no strangers to hearing our guests sing the praises of Miguel. He is one of many outstanding associates here who are eager to provide excellent service. We look forward to your next visit with us!
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1,681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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English first
Fort Myers, Florida
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 17, 2013 via mobile

This is a very nice hotel with nice amenities including valet parking, room service and decent restaurant on site. Service is very good. When we checked in, we were given a room immediately and bellman delivered bags promptly. After spending some time in our room, I noticed a peculiar smell and carpets seemed damp. I was worried about mold so asked for another room and was given one promptly. Second room without problems, clean.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
79 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed April 11, 2013

I stayed at this property when it first opened and it was beautiful. 25 years have passed, and the hotel is showing its age.

PROS
- Friendly front desk staff member helped me with shipping my bag back home
- I eventually ended up with a room with a view (although it was not the first room they offered me)
- My last night (I checked-out at 9:00 for a midnight flight) was comped, either because I complained or because of the Marriott Gold late check-out policy

CONS
- Outdated decor
- Mediocre restaurant service
- Uncontrollable A/C (our meeting room was very uncomfortable)
- An extremely mixed group of guests: some a little on the rough side
- My first room was obviously not vacuumed: there was sand all over the place. My second room also had not been vacuumed (they were sold-out as it was Spring Break, but this is a poor excuse)
- Poor value. My rate was $279 (not too bad) but a friend who was arriving that weekend had paid $529
- Small rooms
- Dark, dingy hallways in need of painting

I will not stay here again. I've grown up -- the property seems to be still stuck in the '80's.

Esme Travels
aka M.A.
627746746

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, April 16, 2013
Greetings!

We truly appreciate the feedback you offered. It is clear by the number of reviews that you have posted that you are well traveled and we appreciate your perspective. I want to let you know that I am discussing your review with all leaders in the hotel so that the actionable items can be addressed.

We also respect your opinion regarding our decor but do want to point out that the 30 million dollar renovation we completed two years ago significantly changed the layout and style of our hotel and we would like to direct anyone researching our hotel to the photos posted here and on Marriott.com. I am sorry that you feel that these changes does not conform to modern design standards. We will also share this feedback with our design team.

We sincerely hope that you will change your mind and visit us again. Our hotel is intensely focused on providing outstanding service and accomodations and we know we can win back your loyalty.
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San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

I traveled in January to run Miami Marathon, and it resulted in a great experience. It is located at walking distance to the start and finish line. Has a good restaurant with affordable prices. The rooms are quite big,and the bed and bedding super comfortable. We ordered a small refrigerator for beverages and fruits and it worked real well for us, who came to run the marathon.

The Wifi has to be paid and it didn´t work well inside the room.

Since the hotel is located in a very good area for runners, I will suggest that to declare it runners friendly, and serve a breakfast very early on the day of the race.

Room Tip: Higher floors have excellent view. The food is great and very friendly personnel.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, April 16, 2013
Good Day!

Thank you for your review and congratulations on your marathon! We are delighted that you chose to stay at the Miami Marriott Biscayne Bay. I was discussing your review with our Chef as we love your suggestion of taking a "runner friendly" stance on race day. More to come on that! In the meantime, we look forward to your next stay with us!
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 10, 2013

We picked this hotel out of a hat when we were going on a cruise out of the port of Miami.
We were pleasantly suprised with the beauty of the hotel, the comfort of the room, and the magnificent view.
Also, there are many restaurants between this hotel and the one next door, which is super convenient.
We used their free shuttle to South Beach...also a plus for us.
For Marriott gold and platinum members, there is a nice concierge room, with good amenities and internet is free.
You DO have to pay for valet parking, though. The drive to the port is under 10 minutes.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe, Texas
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 8, 2013

Of all our pre-cruise hotels, this is by far the best. Beautiful hotel ... First class all the way. We stayed in room 720, overlooking the bay and cruise port. Marriott outdid themselves with this one. The decor, restaurants, lounges, staff, etc. are top notch. Room was very elegant. We had a queen and rollaway for 3 people. Towels and linens were top notch.

It's a 5 min. taxi cab ride to the cruise port. About 15 minute ride to Miami airport ( w/o traffic). Lots to do in the area. Bayside Marketplace has lots of shops and restaurants. Small mall attached to the hotel .. Nice boutique shops.

There are lots of hotels to choose from near the port but I would choose this Marriott over any other hotel.

"Catch," the seafood restaurant in the hotel is outstanding. Food was fabulous. Lively hotel bar.

Room Tip: Book early. This is a popular hotel. From Miami airport you can book a shuttle for @$13 pp. We used...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, NC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 8, 2013

My wife and I checked in the day before a 10 day Caribbean cruise. After the bellman led us to our top floor Presidential Suite....imagine our surprise when he opens the doors to a 1800+ sq ft all glass view of Biscayne Bay!! The pantry plus a bar area next to the grand piano and a huge dining room and living room. A lovely extra large king bed and the in bath garden tub. Only slight negative was that under one of the living room chairs that we rearranged were a very skimpy pair of "ladies" thong undies :-0.
The staff were all very helpful even with a full house and a TPA Tennis tournament being held in the area.

Room Tip: Make sure to get a view of Biscayne Bay!!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, April 9, 2013
Good Day!

Thank you for your positive comments regarding your most recent stay with us. The room you were in is quite popular as it highlights one of the many spectacular views from our hotel. We are, however, embarassed to hear of the not so lovely surprise you found in your room. It is unnaceptable for this to have not been found when the room was cleaned and I will be sharing this feedback directly with our housekeeping team.

Thanks again and we look forward to your next stay with us!
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Additional Information about Miami Marriott Biscayne Bay

Address: 1633 North Bayshore Drive, Miami, FL 33132
Location: United States > Florida > Miami > Downtown
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#8 Green Hotel in Miami
#12 Family Hotel in Miami
#17 Business Hotel in Miami
#19 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Marriott Biscayne Bay 3.5*
Number of rooms: 580
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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