I absolutely agree about the front of desk staff - the concierge on duty when I was there, Miguel Pena, was super helpful, awesomely knowledgable and so efficient it almost hurt!! I was meeting my nephew and his girlfriend and Miguel advised us about and co-ordinated a variety of outings for us and booked tables etc. It was a pleasure asking him a question as he was so friendly and always gave a comprehensive answer tailored to what he remembered about our plans ... and he remembered everything! We had a slight hiccup on checking out and Matt Riani on the front desk was also super helpful. The hotel itself has been refurbished and was very comfortable - the rooms are not huge but nice and almost all have a view of the sea one way or another. Breakfast out on the terrace is lovely. The pool is not big and can be taken over by small family of children but the loungers are great. The hotel is a little off by itself in terms of attractions but it is a slightly extended but possible walking distance to the American Airlines Arena (the reason for choosing it) and there is also a free trolly bus that stops at the arena and at some nice shopping. The trolly does get tied up in traffic so you can wait a while for it but it is a great way to get around. There is also a free hotel shuttle into Miami Beach which works really well. All in all this is a hotel that I would be happy to recommend. Plus, do check out the little shopping precinct under the hotel - I didn't realise it was there until the Sunday!!