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“Good option for the area” 4 of 5 stars
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
3.5 of 5 Hotel   |   1633 North Bayshore Drive, Miami, FL 33132 (Downtown)   |  
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Ranked #34 of 130 hotels in Miami
GreenLeadersSilver level
New York City, New York
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Good option for the area”
4 of 5 stars Reviewed January 23, 2013

Excellent service from lobby staff; pretty nice hotel rooms but very low water pressure in the shower. Short taxi ride to downtown. Waterfront location adds to attractiveness of the property.Room service food was average. Would return if need to visit area arose again.

Room Tip: Request room on upper floor, facing water.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,233 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hereford, United Kingdom
Top Contributor
63 reviews 63 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed January 23, 2013

We arrived at this property on Dec. 31 so some level of lack of service could be understandable. But there were 2, maybe 3 valets so valet service was slow, at best. This is obviously no fault of the working valets, who were definitely hustling. But to not anticipate the extensive valet use on Dec 31 is the fault of management.

The first room had a very wet carpet near the entrance and smelled like vomit upon entering. We immediately called the front desk to explain the situation. They sent housekeeping and engineering who both confirmed our olfactory senses. Furthermore, engineering discovered the source of the problem - the air-conditioning was leaking water and thus creating the wet carpet and associated smell. He called the front desk and it took nearly 45 minutes with no action. I finally went downstairs and demanded the new room which they promptly gave me the keys to. I assume that this is the fault of management.

Another issue was breakfast at the Concierge Level Lounge. The breakfast itself was standard but good and the view of Biscayne Bay from the Lounge was amazing. But I was irritated that apparently there was absolutely zero control of who was allowed into the Concierge Level Lounge. Apparently the secret was out that there was free breakfast in this room because the room was packed and then some. In fact, on the elevator, the horde of people were discussing exactly that. How could management not know or care to control entrance to the Concierge Level Club is beyond me. No one even asked me my room number. If it is indeed supposed to be open to the entire public, then that is one thing, but it is my understanding that the Club Level is only reserved for those staying on those levels. I assume again that this is the fault of management.

Both rooms were standard Marriott rooms - perhaps in need of an update. They were not terrible but definitely not the most comfortable rooms.

One redeeming aspect of our stay was the service - the employees definitely wanted to help, definitely hustled (except for the room change upon check-in) but I sensed that they were simply overwhelmed and management probably did not do them any favors. Considering that I’ve stayed over 150 nights at Marriotts in the past two years, this was closer to one of the lesser experiences at Marriott, but probably because of lack of planning - again due to the fault of management.

I wish I could recommend this property but with the plethora of other options in Miami, it’s probably best to try elsewhere.

Room Tip: Ask for a room facing Biscayne Bay - the views are amazing.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 22, 2013

My wife and stayed here overnight on the way to and from Antigua. Hotel is well maintained, the staff very friendly and the room was nice. Did not eat at the restaurant but ordered room service and the food was very good. Also had drinks out on the bar patio which is very nice with fantastic very. Hotel overall is moderately priced but worth it.

Room Tip: Ask for one of the higher rooms that a a balcony. Views are great.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2013

This hotel is very coveninetly locate at walking distance to the shuttle & train stops. The view of the biscayne bay from the hotel troom is stunning. The hotel manager and staff were very friendly and helpful.I would stay here again if I visited Miami.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, January 22, 2013
Thank you so much for your kind words. We are thrilled to hear you enjoyed your stay. We are asked about that bridge quite a bit as it is also in several movies. As it is a centerpiece in one of our many magnificent views, our hotel carries the appropriate slogan: "The Bridge to Everything Miami". We are positioned a short distance away from all that makes Miami unique (South Beach, Calle Ocho, etc.) and we truly are just a bridge away from this. We truly appreciate your business and look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 18, 2013

This is your typical corporate hotel where everything is clean and perfect, staff is polite, pool is kind of small for the size of the hotel and usually empty, excellent clean and nice gym, nice illy cafe ($3.75 coffee and $4 crossiant) and nice bar in the lobby with corporate suit and tie people having drinks after conferences. these is a small shopping area with access door from the lobby. very nice bridge views from our room on the 20th floor (same bridge shown on Dexter!). area is not the busiest but there is burger king and supermarket within waing distance and a very nice area BAYSIDE marina about 1mile walking distance. plus American Airlines arena is within walking distance and omni terminal is also one block away with buses serving the whole city for $5/day unlimited.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smederevo
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 14, 2013

Location is excellent although around the hotel is not so safe to walk in the evening , good connection with the rest of the city, room very specious, clean.Bed big and comfortable.Bathroom huge and clean.
But, what disappoint me a lot is - service in the restaurant.Servers were a group of young people without enough working experience I needed to call them several times so they can notice me and the glass for juice was so dirty that i could see pieces of food on it.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
138 reviews 138 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 13, 2013 via mobile

The most incredible thing is the view.
Meg was very kind with me and my family.
The hotel for me was a quite expensive for what it offers. Internet is not free. The parking is also charged.
The hotel has a business environment.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Miami Marriott Biscayne Bay

Address: 1633 North Bayshore Drive, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Miami
#18 Family Hotel in Miami
#26 Romantic Hotel in Miami
#34 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Marriott Biscayne Bay 3.5*
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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