My husband and I arrived to be greeted by a very friendly staff. The doorman even remembered our name days later when we were still there. The hotel was extremely busy and some how we were upgraded to a suite with a view of the bay, cruise ships, and sunrise. We enjoyed the hotel a great deal. The area outside the hotel is still in a bit of a scary area. To the south is the art district and we felt safe walking over to the American Airlines Center. However, to the north to get to the Publix store you walk through a couple of apartment buildings, vacant lots, and the local people around there were a bit on the intimidating side. Just be careful! Illy coffee is served which is a welcome change from the usual Starbucks. (I like both but the change was nice). We had appetizers and drinks in the bar one night, a little pricey but it is Miami. Breakfast the following morning was really good. They have a nice open area with chef's preparing food - not your typical buffet by any means. We did enjoy the pool and hot tub one morning. It is a little strange tucked between a residential building and the hotel. You feel a little bit like you are on display. The hotel is connected to the neighboring residential and hotel building with a few shops and a small market which does sell liquor. There is an odd sports bar of sorts also in this area. Service was really slow there.