Stayed here 2 nights prior to a cruise. The staff was friendly and exceptionally accommodating - no request was refused. The concierge lounge was fabulous for breakfast and light dinner. The fruity water was lovely. There was a (free) trolley across the street for transportation to Bayside. The hotel provides a free shuttle to and from South Beach. We needed a place to store our luggage for a few hours after the cruise - and the bell staff acted like we were doing them a favor! The room was large and well sound-proofed, with a view of the ships in port!