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“Friendly and efficient staff” 4 of 5 stars
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
3.5 of 5 Hotel   |   1633 North Bayshore Drive, Miami, FL 33132 (Downtown)   |  
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Ranked #28 of 129 Hotels in Miami
GreenLeadersSilver level
London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Friendly and efficient staff”
4 of 5 stars Reviewed November 7, 2012

Stopped here for two nights at the beginning of October. The room was a little tired, and could do with a refurbishment but was very clean, and the bed was huge and very comfortable. The staff were friendly, helpful and efficient. All in all very good value for money.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,328 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kirkwall, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2012

We were joining a cruise ship in Miami (flying from the UK) and needed an overnight stay on the way out and when we returned. We chose the Marriot, Biscayne Bay, Miami and so pleased we did! This is probably one of the best hotels we have ever stayed in. On both nights we were given rooms overlooking the marina and it was incredible! The views are exceptional. The hotel is absolutely spotless,and the room furnishings are top class. The best thing for about this hotel was the staff. Everyone was so friendly and helpful, I cannot praise them enough. Thank you everyone for memories which will last forever! This hotel is hard to beat.

Room Tip: Try and get a room overlooking the marina and south beach, you will remember this view forever!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Romana, Dominican Republic
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 3, 2012

This is my fourth stay here. I do business in Haiti and have many associates in the immediate are such that I have patiently waited forJ. w. Marriott to come through on their promises.

Tonight I am staying in room 1116, for 2.3 billion pet night, plus 14.95 USD for wireless Internet that does not work.

I finally had to phone the hotel via my cell phone and the switchboard answered on the 12th ring, only to explain that they "understand my frustration."

Which I can only conclude that I am hardly the first to find this hotel a total rip off.

Just.

Saying.

The hotel, as of this writing, refuses to reverse the charges for the non-working Internet.

Regards,

Harry Richard Quadracci, PhD
President
Quadracci, Vieux & Sons Coffee
La Rose, Haiti

Room Tip: Don't book a room here.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MarriottMiami, Manager at Miami Marriott Biscayne Bay, responded to this review, November 5, 2012
Greetings!

I just wanted to take a moment to acknowledge this post and thank you for sharing this information. I am pleased that we were able to connect with you while you were still here at the Miami Marriott Biscayne Bay and resolve this issue to your satisfaction.

We do look at feedback as a gift as it allows us to improve on our facilities and service so thank you for this. We sincerely hope that you will stay with us again as we truly appreciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 2, 2012 via mobile

Nicely renovated. You know its good if pilots and flight attendants stay here in droves. Clean with great service as well. They even lent me a cell phone charger. Concierge lounge serves drinks appetizers and breakfast for gold and platimnum members. Highly recommended hotel for miami

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newport Beach, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2012

The hotel itself was 'all right' but nothing special. The thing that bothered me the most was the location. I was attending a conference at the Miami Beach Convention Center and traveling to and from the conference from the Marriott Biscayne Bay was an enormous pain. There is very little action around the hotel and I found myself being 'away' from anything remotely interesting. I will definitely be looking to stay in Miami Beach or South Beach next visit.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oakland, Ca
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 26, 2012

The one thing I can say is that dependent on which room you're in, the view is great. Other than that, I've got nothing good. The food is absolutely horrible. Due to late flights, I arrived around midnight and was starving. Room service is open late (which is good), but the food is horrible. I thought breakfast might be better...no such luck. On top of that, the utensils with my morning meal were dirty and the mustard packet on the tray was partially opened with food on it (not the food I had, since I ordered pancakes and this appeared to be meat of some sort). So I ended up taking one bite from both meals and pushing the tray out the door. The shower did not fully come on, so the water coming out of the shower head basically sprinkled while there was a flood actually coming out of the faucet. When I unplugged the iron, the outlet came out with it, I actually had to push the outlet back into the wall. A member of the cleaning staff came in while I was still in the room and apparently I wasn't moving fast enough getting out of the room because she was completely annoyed by my presence and very unfriendly. If I hadn't actually seen her clean as she was rushing me out, I would never have known it because the room appeared to have been cleaned by someone who was blindfolded with both hands tied behind their back. I definitely won't be staying here again and would not recommend it to anyone. I could go on, but why bother. There was one highlight; I assume he would be considered hotel security; he saw me arrive late, drove his cart around and stayed with me until I got my bags out of the car and then escorted me to the front desk. Very, very nice!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2012

I stayed here in July the night before a cruise. The hotel is conveniently located close to the cruise port ($10 cab ride) and Bayside Marketplace ($7 cab ride). The hotel itself has a nice lobby, but it was super busy constantly. The staff/service was a hit or miss. The staff members right outside of the hotel didn't seem friendly, no hello's or smiles. The check in staff were great, we booked a standard room and I asked if they had anything with a bay view. We were told no but ended up getting a room on the 30th floor with a balcony and partial view of the bay. I came down at a later time and asked about pool hours and they answered all my questions with a smile and made sure I had everything I needed. The room was clean and had good quality toiletries (bath and body works), however, it did look like it was in need of an update. Others have mentioned the area around the hotel seeming unsafe and I would agree. If you plan on going to the south beach area than I would get a hotel closer, this hotel's great for pre-post cruise or business/events in the area.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Biscayne Bay

Address: 1633 North Bayshore Drive, Miami, FL 33132
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Miami
#17 Family Hotel in Miami
#24 Romantic Hotel in Miami
#27 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Marriott Biscayne Bay 3.5*
Number of rooms: 580
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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