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“Good for the price, great location” 3 of 5 stars
Review of Miami Marriott Biscayne Bay

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Miami Marriott Biscayne Bay
3.5 of 5 Hotel   |   1633 North Bayshore Drive, Miami, FL 33132 (Downtown)   |  
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Ranked #20 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersSilver level
Warwick, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Good for the price, great location”
3 of 5 stars Reviewed July 5, 2012

We stayed at the Miami Marriott Biscayne Bay for one night before heading down to the Keys. The lobby is updated and looks great. Staff was prompt and polite, check in went smoothly. We were given a beautiful room overlooking the bay. The room was clean and fresh with nice linens and more than enough space for all of us (two adults and two children). The pool area was not as clean and could have been freshened up. There was a tray of food outside the room across the hall from us for the entire time we were there which I thought was distasteful. The elevator from the parking garage to the hotel was in dire need for a good a scub down and smelled awful. Overall though it was an affordable good stop for just the one night.

Room Tip: Ask for a room overlooking the water!
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Miami Marriott Biscayne Bay, responded to this review, July 9, 2012
Greetings!

We are very proud of our new lobby area and we are pleased to hear that your arrival experience with our associates met your expectations.

Your feedback enables us to learn from the unique and varied perspectives or our many travelers and we will definitely address the issues that took away from your experience here such as the garage elevator condition and the pool area. We will also share this with the In-Room Dining team.

Thank you very much for taking the time to post feedback here with regards to your most recent stay at the Miami Marriott Biscayne Bay and we look forward to having another opportunity to serve you as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Boynton Beach, Florida
Top Contributor
99 reviews 99 reviews
46 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed June 30, 2012

The location is pretty great...right down the street from Bayside and AAA stadium. The lobby was beautiful, and the rooms are decent. I have two major gripes: 1) Besides the fact that the rooms were really tiny, the bathroom was not clean. The toilet was literally dirty upon arrival, as was the tub. Plus, there was a stain on the comforter. 2) The service in the restaraunt was terrible! The breakfast food was great, but it took forever to get silverwear, coffee, the check, and to pay the bill!! This is usually not Marriott's style. Being a loyal customer, I was surprised and disappointed. The views are almost worth it....but not quite!

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconson
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2012

Wonderful property. My family spent one night at this hotel before a cruise. Very friendly staff. Breakfast was wonderful. I haven't experienced great customer service like this in a very long time.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 22, 2012

I stayed here in mid-June for a business trip, This is a Marriott corporate property and a jewel. I arrived mid-day and learned from the reservation person (a recent college grad who had just started in the management program) that my room was ready. Unfortunately, this room was 1. next to the elevator and 2. had a non-working room key. I returned to registration and got a new room. In addition, our reservations were made by one of our team and the hotel (mis)understood how the billing would be handled, and how Marriott Guest Rewards were to be handled. This confusion continued throughout our stay, as one of our team arrived late and was told by the staffer on duty that "his" room was occupied already. The team member who organized our trip sent out dry-cleaning one morning, and was promised it back by 5 PM that day. It never got sent out--the hotel had to do so the day we checked out, and swallow the cost.
High-speed internet is costly in the rooms--$12.95 per day--bur free in the lobby.

On the plus side, we had a great deal with very reasonable room rates, bay views (with nice, small balconies), and restaurant credit. The rooms were beautiful and set up for work. The public areas are very nice. We had dinner and two breakfasts at the hotel. The menu is limited, but the food was good. The Illy cafe, Esspressamente, had a coffee happy hour Monday through Friday and serves sublime hot and cold drinks with friendly service. The Catch Bar has happy hour daily, and friendly bartenders.

This hotel is worth a return visit--but be ware the front desk confusion. Despite their promises at checkout, I still have not received any acknowledgement of the charges that apply to my Guest Rewards.

Room Tip: Get an room on an upper floor and pay extra for the bay view.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 20, 2012

I loved this hotel, the service was outstanding, they were very helpful at everytime. We will return to this hotel in September!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 19, 2012

The hotel went thru a major redo since the last time I was here. The lobby looks nicer and the restaurants look more upscale.
However the quality of service has decreased since my last visit. To start off, the lady from Panama at the check in looked like she was in a hurry and there was no line behind us. She never looked at us or acknowledge us as repeat guests... it looks more like a transaction in a bank.
The bellman on the other hand, was super friendly and warm.
We left our car in Valet Parking. We called 5 minutes ahead and when we came down and the car was at the lobby however there was no valet parking attendant to give us the car keys. We waited for around 15 minutes until we decided to take a taxi as we were running late. Not sure if they were short staff or overwheelmed with the amount of work.
The location is great and the views of the bay are amazing!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 18, 2012 via mobile

I requested a room on a high floor, and got a room on the 30th floor with amazing views. Hotel itself is fine, I was there only for a quick night for business so didn't get to use facilities however they do have a nice bar and restaurant with Oceanside dining.

Stayed June 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Biscayne Bay

Address: 1633 North Bayshore Drive, Miami, FL 33132
Location: United States > Florida > Miami > Downtown
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#8 Green Hotel in Miami
#11 Family Hotel in Miami
#16 Business Hotel in Miami
#18 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Marriott Biscayne Bay 3.5*
Number of rooms: 580
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami

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