Stayed here before sailing on the Carnival LIberty. We requested a room with a view of the port and we sure got one. NEVER had a hotel in Miami with such a beautiful view! We were on the 25th floor. The "balcony" that our room was supposed to have though was more like a sliding door with about an 8" ledge and rail. Never seen a balcony like that before!
Pulling up the hotel was impressive. It is nice because you can get in/out of your cab or whatever under cover and there is a man to take your luggage and a door man.
All in all the stay was excellent and we will return. One thing I liked, if you ordered room service or at one point I needed extra towels, about 20 minutes after delivery someone calls just to verify you got what you wanted.
The hotel is very near the port and also to the Bayside shopping center. We took a cab there for dinner for around $10.
The hotel was clean and the staff excellent but my only complaints are that the coffee shop closes early - around 6:00 or 7:00 p.m. and I thought that was strange. I would have liked to have had a pre-bed cappuccino, but we had to have a latte from room service instead. (they don't have cappuccino for room service.)
Too, the beds in our room were very uncomfortable! Lumpy and worn. The sheets were somewhat worn too and the non-feather pillows that I requested were really flat!
The reason I will return to this hotel was because of the service and the amazing port view!