The check in was quite poor. I am an Platinum Ambassador and still was waiting in the for check in. The Ambassador check in quite small (small corner) next to the normal check in. Rodrigo at the ambassador was quite efficient and I was in the room shortly. Luggage also was brought up to the in a short period. Room was nice with a great view of the port and sea.
I went for lunch at the bar,as there was world cup match being televised. So sat at the bar and asked one of the staff for menu. I don't recall her name, but she was so busy on the phone, that she actually she forgot to give me the menu. Eventually when she was done, she got the menu. I asked for a very simple item. Grilled cheese sandwich with fries. Shockingly her reply was, let me check. Then an another lady at the bar came up and I told her what I wanted. She took my order without any problem. This is something surprising. But was happy to have lunch in a very nice environment.
I went to the Club lounge for a coffee and the staff was just amazing. Florian club manager was very cheerful. She enquired if I needed anything else and also informed me the facility and timing. Couple of times I went to the lounge she was always there and very helpful. I stayed twice in the hotel and I would also like to acknowledge Flavia and other gentleman, i forget his name, who was very kind and helpful. During our stay the Lounge staff were caring and helpful.
I was very disappointed with the house keeping staff. They neither cleaned the used drinking glasses nor replaced them with the fresh ones. Overall I felt that the housekeeping is just doing their job, instead of being efficient or going that extra step. Upon check out I did inform Rodrigo of this, and he said he'll look into this. On my return after few days, there was difference. Similar problem but only on different floor.
The bell staff and the valet were very polite and always had a very friendly attitude.
Would love to stay again in I am in this area again.
- Official Description (provided by the hotel):
- A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more less
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