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“Excellent location, great service, refreshing water in the lobby” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Coconut Grove)   |  
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Ranked #6 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
Orlando, Florida
Top Contributor
221 reviews 221 reviews
32 hotel reviews
Reviews in 120 cities Reviews in 120 cities
203 helpful votes 203 helpful votes
“Excellent location, great service, refreshing water in the lobby”
4 of 5 stars Reviewed June 25, 2014

Enjoyed our weekend stay here. The location is convenient and the views are fantastic, specially if you get one overlooking the park and the Arena a few blocks down. The concierge were friendly and helpful. Make sure you use the refreshing water in the lobby, it is infused with lemon and herbs, don't have to buy bottled water, and this is much better.

Room Tip: Ask for a high room with a view of the arena.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 26, 2014
Dear chris_explorer,

Thank you so much for taking the time to post details of your stay. I am so happy to hear that you had a great experience and enjoyed our convenient location, beautiful views and the service you received from our staff. Our infused water is definitely a refreshing treat after enjoying the beautiful Miami weather and I'm happy you enjoyed it!

I look forward to welcoming you back during your next trip to Miami.

Regards,
Arminio
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3,380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
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Tucson, AZ
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed here one night pre-cruise and very much loved it! We were upgraded to bay view rooms and also got free wifi because we are IHG loyalty members. That was a nice perk! I would highly recommend!

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 26, 2014
Dear maja651,

Thank you so much for sharing your experience with us. I am delighted that we were able to offer you a great pre-cruise stay! I'm thrilled that you enjoyed your upgraded room and the complimentary internet access. As a valued IHG Rewards Club member, it's important that you walk away completely satisfied and I'm happy that we were able to offer you a 5-star stay.

I appreciate your recommendations and look forward to your next visit.

Regards,
Arminio
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Toronto
2 reviews
5 of 5 stars Reviewed June 24, 2014

I can honestly say that I have never been to a hotel that has treated me so exceptionally well as they have at the Intercontinental Downtown Miami... this means a lot coming from someone who works in the hotel industry across NA.

From the moment you walk in and meet the Head Concierge Mr. Eddy Rosello (who will show you where and how to show you the BEST time in Miami), to the gorgeous amenities, room service, staff, stunning SPA ( I chipped my nail and was so delighted by Vanella's manicure that I squeezed in a relaxing and heavenly pedicure) to the mouth watering and sensational food and dining experience at Toro Toro and Ole.

I have had the great pleasure of meeting a number of Chef's, stewards and F&B staff and I can promise you that you will never find a place that brings you this quality of taste, ambiance, enjoyment of food, staff and simply a delight of overall experience of every meal, meeting and interaction with the staff here at the Intercontinental Downtown.

I would like to make a special note to Chef Alex has graciously given me the opportunity to try some of the most delicious dishes, wines, and most importantly.. happiest experiences at this hotel and in Miami.

There is not one thing that I do not love about this hotel- I would highly recommend coming here for the locals, internationals and anyone who is looking to have an amazing time.

I will be here many many more times and cannot wait until the day I return.

-Ali Conrad

Room Tip: I had a room facing East and it was absolutely STUNNING waking up to the waterfront and sun!
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Green Features: I found out that this hotel is the ONLY hotel in Miami that had a technology called ORCA that turns their organic food waste to water... talk about bringing the Green Initiatives to a whole new level!!!
  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 26, 2014
Dear AliC5,

Thank you so much for your wonderful remarks! As soon as you walk through our doors you immediately become a part of the InterContinental Miami family and I am pleased to hear that you were given a warm welcome. I am so proud that our staff has taken great care of you throughout your stay and has been instrumental in making your trip to Miami memorable. I truly appreciate your accolades and will share your gratitude with our teams.

Thank you for your recommendations. It is a pleasure to have you as our guest and I hope you enjoy the remainder of your stay.

Regards,
Arminio
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Bogota, Colombia
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 24, 2014

I was a bit afraid reading some of the reviews, specially given it seems there are 'hidden charges' for almost everything. In fact, I was surprised of the 13 USD daily internet charge or the response from room service that I had to pay to have 1 bowl and 1 spoon delivered to my room. I understand they were busy but most probably I would have said 'why don't you come down and fetch it'?

However the reality is the following

1. If you become a member of the rewards problem (no cost, can do it on the spot) internet is free of charge
2. Actually I suggested I found weird to pay for cuttlery delivery and void the charge
3. Got invited to complimentary starbucks coffee
4. Got a 20% discount on room service as I noted to the concierge the quality was very so-so

Re parking...you can leave the car outside the hotel for 1/2 of the price, or in any of the nearby parkings. Not such a big deal.

Broadly speaking, I feel there is a disconnect between corporate instructions and reality. Staff strive to deliver the best possible service and actually they achieve this with high standards.

Definetly I would recommend and repeat

Room Tip: Know your options for parking
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 26, 2014
Dear Beltran S,

Thank you so much for your 5-star review of InterContinental Miami. I'm happy to hear that you were pleasantly surprised! I'm thrilled that our team was able to resolve the issues you encountered and accommodate your needs.

I truly appreciate your recommendations and accolades to our staff on the high level of service that they provided.

It was a pleasure to have had you as our guest and I hope it's not too long before you visit us again!

Regards,
Arminio
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Kelowna, Canada
Top Contributor
71 reviews 71 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 23, 2014

This is a gorgeous hotel in downtown Miami. We dealt with a lovely young woman at the front desk who arranged for us to get free wi-fi by signing up as a loyalty member. My first impression was how spacious the hotel is...lobby, hallways, hotel room, ensuite bathroom.

Our spacious room was beautiful, with city and partial ocean views. The king bed was very comfortable. My DH managed to score this room on Hotwire and we ended up paying ~$140, all in. Very good value for the money!

We felt safe walking along the shopping and dining area right near the hotel where there were lots of good choices to choose from (see my review for Bubba Gumps).

This was the end of our wonderful Florida vacation before heading off for a Panama Cruise the next day. Taxis are plentiful at the hotel and one of the many doormen arranged one for us immediately.

Would love to stay here again and would definitely recommend to anyone.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 24, 2014
Dear DebT57,

Thank you so much for your 5-star review of our hotel. Welcome to IHG Rewards Club and welcome to the InterContinental Miami family! I'm delighted that we gave you a great pre-cruise stay.

It's such a pleasure to hear that you enjoyed our beautiful facilities, location and service. I hope you had an equally enjoyable time on your cruise and I look forward to welcoming you back soon.

I would love for you to email me at icmiami@ihg.com prior to your next stay so that I can personally assist with your future reservations and ensure we continue to exceed your expectations.

Regards,
Arminio
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Miami, Florida
1 review
5 of 5 stars Reviewed June 23, 2014

This had to one of my best Father's Day gift from my wife. The pool was quiet and great pool bar. The pool bar service was amazing. Also the concierge Eduardo Rosello gave us great restaurants referall. He made us feel part right at home. He was exceptional in his service and advise. The room was clean with a great view. We checked out at 3pm with no hassles. We would like to make this a traditional Father's DAy of coming back. Carlos R.

Room Tip: High floors.
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Green Features: Excellent all around. The hotel was very aware of the GReen Environmentm
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 24, 2014
Dear Carlos R,

Thank you so much for the fantastic remarks! I'm delighted to hear that you we were able to offer you a great father's day celebration! I'm most proud to hear that you were welcomed to the InterContinental Miami family with open arms and received great service from our staff including Rosello. We strive to ensure that our guests are given a memorable experience and I'm happy to hear that we did just that.

I truly hope that you continue to chose our hotel for your future father's day getaways! Please email me at icmiami@ihg.com so that I can offer my personal assistance with your reservations and ensure that we continue to exceed your expectations.

Regards,
Arminio
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Bartlesville, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

Beautiful hotel in downtown Miami. From the moment we arrived, the service was excellent. We were in an exceptional suite. I don't normally eat at the hotel, but dinner at ToroToro was exceptional, with perfect service. The room's view was partial ocean, but nice. It would be better if there was a quiet space to eat, but the loud bar/restaurant is your only option. Great stay -- will stay again.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 23, 2014
Dear yatahey,

Thank you so much for your 5-star review of the InterContinental Miami. I am so happy to hear that you enjoyed our convenient location, accommodations and the service you received from our staff.

Toro Toro is definitely not a restaurant you'd typically find in a hotel. It has made a name for itself and is currently ranked as the number 1 restaurant in Miami on TripAdvisor! I am so glad that you enjoyed your dining experience but I do apologize that you found it to be too loud. Please note that we do have another restaurant and bar, Bluewater, which is located on the 5th floor and offers beautiful views of the bay. It is definitely a great choice for a quiet lunch.

Thank you again for your feedback. I'm delighted to hear that you would stay with us again and I look forward to welcoming you back.

Regards,
Arminio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 111 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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