The automatic window blinds switch was installed upside down, so UP lowered the blinds, etc. They knew and shrugged. Promised free printing of boarding pass but was charged $10. Had to ask for it to be reversed. Sugar/creamer packs not replenished in room. Called to ask for some and they sent up 1. Two would've been nice. Staff did not seem informed. Concierge took phone calls while helping us. Restaurant served me a steak in a box, no utensils, no napkins. What? Beautiful interior, great location right on water of Biscayne Bay.