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“SERGIO” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 131 hotels in Miami
GreenLeadersGold level
San Francisco, California
1 review
“SERGIO”
5 of 5 stars Reviewed November 11, 2013

I showed up at quarter til 9, unsure of where I was going to stay in Miami for the night after a friend had an emergency. Saw the Intercontinental from away and walked in. One word: SERGIO! Not only did he provide me with excellent and hospitable service, he was FRIENDLY not because he had to but because he wanted to. Awesome!

Room Tip: Get a bay view room
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear SHELLY G,

Thank you for the outstanding comments on our attentive service. We love providing top notch experiences to all of our guests. We will make sure to share your review with Sergio and the rest of our staff to let them know how they contributed to your FRIENDLY stay.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (490)
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London
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2013

This hotel is in a great location, just a stroll through the park brings you to the hard rock cafe and many shops and boat trips.The hotel staff were excellent nothing was too much trouble for them the rooms were large with 2 comfortable double beds our room overlooked the park and bay., bathrooms are large and well equuipped for shampoo etc complete with robes and slippers.There is a nice area around the pool to sit in and relax pool towels are provided, I cannot praise the service at this hotel enough especially the concierge. I would definitely stay there again.We wre on the 7th floor and the view was great.

Room Tip: Dont stay on a floor too high the hotel is 34 storeys high but the higher you go you lose the view.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear shirleyfromshirley,

Thank you for writing this detailed review. Indeed, the hotel is closely located to a variety of local attractions and shopping outlets. We are thrilled that you enjoyed every aspect of your stay and we will make sure to share your comments with our entire staff. We look forward to your next visit and remind you not hesitate to contact us with any special request for your next reservation.
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Miami, Florida
1 review
5 of 5 stars Reviewed November 11, 2013

Local visiting bar Bartender Alina very courteous and helpful Have eaten at various restaurants within hotel. Food and service always good Friendly staff and good location close to where I live. They hire a lot of attractive women

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Service
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Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Jnlc1,

Thank you for writing a 5 star review. We are glad to know that you enjoyed the food and service at the Toro Toro Bar. Indeed, our mixologists are friendly and informative. We will share your comments with Alina to let her know how she contributed to your wonderful bar experience. We look forward to hosting you again.
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Miami, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 11, 2013

I stayed at the intercontinental this weekend for a friends wedding. I don't think I have been to many better weddings and much of the credit is due to the hotel and their staff along with the amazing accommodations. From check in to check out, the staff was absolutely amazing. A special thanks to Claudia at the front desk for being the first to take care of us at check in, to Rodrigo who went above and beyond to take care of us even if it was last minute missions to get wedding essentials delivered to certain rooms or take care of last minute requests, and to Michelle Makin who was the overall wedding coordinator. Thank you!! Not only did everyone go above and beyond, but every one had a great attitude and was extremely friendly. I plan to stay at the hotel sometime again soon (wedding or no wedding). The room accommodations, the wedding ball room and surrounding areas, the spa, and everything else was absolutely amazing too.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 16, 2014
Dear Danny L,

We are thrilled that your friend’s wedding was perfect. Thank you for all of the outstanding comments on our service and ambiance. We will make sure to share your comments with Claudia, Rodrigo and the rest of our team. We hope that you stick to your plans and come back soon. Do not hesitate to contact us with any special requests before booking your next reservation.
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Limassol
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 11, 2013

A typical U.S. Hotel with major exchange of guests daily, no doubt connected with those passengers joining and leaving a cruise vessel. The foyer area is total bedlam and the walls thin, being able to hear the next door guest's telephone ringing. Excellent view to the harbour front for those lucky enough to have secured a harbour view facing room. Service staff are very good and most attentive, so no problem there, but the hotel is not quite up to the usual Intercontinental Hotel standard.

No separate Ambassador area to check-in or check-out.

Room Tip: Definitely opt for the Harbour view.
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Green Features: Usual Intercontinental environmentally-friendly practice in place.
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Miami, responded to this review, November 26, 2013
Dear worldglobal,

Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the issues you experienced at our hotel. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Jaime W
Case Manager
IHGCare
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NYC
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 10, 2013

Stayed here for work recently and had a pleasant stay. Was able to sit outside at the pool and connect to wifi to work. Lunch in the on site Toro restaurant was reasonably priced and tasty - with gluten free options. There is a separate charge for the gym - nickle and dining at these rates is one of my pet peeves hence the 4 rating.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 11, 2013
Dear NYCNikki,

Thank you for the 4 star rating. We are glad to know that you had a pleasant stay with us and that the inconvenience you experienced at the fitness center did not negatively impact your stay. Indeed, Toro Toro is a great restaurant filled with options for all types of eaters. We agree, sitting poolside is the best type of office. We look forward to hosting you on future business trips.
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London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 10, 2013

Set by the sea this is a modern, well designed hotel with an undercurrent of fun. The impressive foyer has a huge Henry Moore sculpture in it. The foyer acts a hub to access the hotel many amenities. At night the hotel is lit by a dancing girl, the staff we invariably excellent with a very interesting array of uniforms. The meeting facilities were good..I'm nearly always irritated by elements of hotel room design and this was not the case here. Well designed and fitted out with an awesome view.Sadly didn't get round to visiting the pool and spa. Would recommend.

Green Features: No evidence of recycling taking place. The bottles and other waste in our meeting room all went into the same bin.
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 14, 2014
Dear James D,

Thank you for the great review and the compliments on the new and stylish look. Indeed, our designers took great care in designing a space that was both modern and comfortable. You cannot beat the incredible views, no matter whether they are city or bay facing. Again, we thank you for all your fantastic comments. We hope that you will be back sooner rather than later. Do not forget to visit our pool and spa on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 131 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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