My wife and I have stayed in a couple Intercontinental hotel's on the east coast, and all of them have been nice. The one in Miami is SWEEEEEEEEEEEEEEEEEEEEEET. From the valet greeting you at the door to the constant marble finishes floor to ceiling.
They have (I think) three restaurants inside this hotel............plus a Starbucks. We didn't eat at any one of them because we wanted to explore the city a bit, but they looked real swanky. We did order room service. We had: Cheesecake; brownie a la mode; hot chocolate; and a Margareta pizza. All were very good. They used fresh basil on the pizza which was a nice touch----made the difference.
All of the staff was very very nice and very professional without being stuffy.