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“excellent service” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #6 of 129 Hotels in Miami
GreenLeadersGold level
Miami, Florida
1 review
“excellent service”
5 of 5 stars Reviewed July 11, 2013

The hotel is quite trendy and relaxing and is in a good location.

The staff that we encountered have been quite courteous and helpful and has thus enhanced our experience at the hotel during our stay from June 29 to July 5,2013. We would like to mention Angelica Morgan who was quite courteous and helpful and Nature at front desk who had been very helpful and knowledgeable. We would like to mention Amy, the Cuban waitress who offered excellent customer service at breakfast time and was attentive to our needs.

We look forward to returning to your hotel soon.

Room Tip: You can select a room that gives you a view of the Biscayne bay.
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Green Features: A clean hotel that seem to have a plastic bottle recycling policy in place.
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Keith C,

Thank you for this review about your stay with InterContinental Miami. We love when our guests notice our superior customer service. Indeed, our location is perfect, we are right in the heart of downtown Miami. We will let Morgan, Angelica, and Nature know how they positively affected your stay with our hotel. We look forward to your return.
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2,953 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
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English first
Naples, Florida, Usa
1 review
5 of 5 stars Reviewed July 11, 2013

I go to Miami several times a year. I have tried five or six luxury hotels and have decided that the Intercontinental is the best.
The front desk is well staffed and friendly. They have very nice rooms, great amentities, a nice club floor room, the retrieval of cars is the best of any place I have stayed. It is very convenient to I-95 and easy to get to.

Room Tip: The port of Miami view is interesting.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Ben P,

Thank you for this great review. We continually exceed our competitions standards because it shows that our hotel experience is the best available. Our rooms are very spacious and our hotel is packed full of premium amenities. We are also very proud of how efficient our valet service is. We are glad that you enjoyed your stay and are looking forward to your next visit.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013 via mobile

My boyfriend and I came to Miami and were offered to stay at the intercon . It was one of the best stays I've had. Seeing how I work in hospitality , I am a little picky. This was beyond my expectations. The room was spotlessly clean and the view of the water was amazing! The bed was literally like sleeping on a cloud!! We had access to the club level which was Great! Food was always hot and the drinks were very yummy. We got the pleasure of meeting hector and he was very helpful and was very outgoing. Also, Natalie and Angelica at the front desk were amazing too!! Thank you so much to everyone who made our stay a real vacation for us. We will be back!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Hward9275,

We are extremely excited that we were able to exceed your expectations of our hotel. Especially, since you work in hospitality. Cleanliness is one of our top priorities at the InterContinental Miami. Indeed, the views of the Port of Miami are simply stunning. We also are glad you were able to enjoy our club level lounge. The lounge is very spacious and comfortable, featuring a variety of premium amenities. We look forward to your return.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 10, 2013 via mobile

It was amazing trip at InterContinental hotel.We enjoyed staying there, for 4th of July Weekend.When it was really busy time and they did a great great job with all our needs. the front office manager Carlos,was very helpful. All of them they did a great gob Iliana,Nalure,Angelo and of course all Valet staff where Terrific Luis Amaya,Danny Moncada,Marvin,Jean Piton,Harry, Jan Carlos....

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Lapochk,

On behalf of the InterContinental Miami, thank you for your wonderful review about your stay. We will let everyone you mentioned know how they contributed to making your stay memorable. Our main focus is customer satisfaction. Every day our staff ensures each guest has a personalized, enjoyable experience. We look forward to welcoming you back on your next visit to experience enhancements we have added in recent renovations.
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Naples, Florida
1 review
5 of 5 stars Reviewed July 10, 2013

My boyfriend and I decided to have a Miami experience! It was everything we expected and more. The hotel is trendy, upbeat and luxurious. Fabulous location. Our view from our room gave us a spectacular view of the cruise ships docking. Loved the spa bathroom! A pleasant surprise to find the valet always had our car ready, when we called. Walking distance to shops, restaurants and entertainment!

Room Tip: Ask for a room with a water view.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Deb L.,

The InterContinental Miami has always been a standard in luxury hotels, but the recent renovations have created a trendier and more tech-savy hotel which has given us a boost over the competition. We are pleased that you enjoyed all the amenities we have to offer and that you were able to experience the Miami atmosphere. Thank you for choosing The InterContinental Miami, we look forward to your return.
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Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 8, 2013

I want to let you know what an amazing time we had at the hotel this past weekend. The staff since we arrived greeted us with open arms and was extremely helpful and courteous.

We were greeted by Monique in the front desk who has 5 Star customer service and made sure that our weekend started with a success.

The Concierge staff was great in assisting with making sure we were all set for our dinner reservation, helping myself and my girlfriend with advice on where to have dinner and watch the fireworks.


The experience at Toro Toro was phenomenal!!! The staff was amazing and our dinner was a homerun!!!!

If you have any questions on where to stay in Miami, with no doubt I recomend the Intercontinental in Miami!!!!! Best service in South Florida!!! #staycation

Room Tip: The suites have the best view of Miami!!!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Ralph C,

Thank you for sharing your 4th of July #Staycation experience. We are thrilled that our staff was able to personally assist you. Our main focus is the customer experience. Every day our staff ensures each guest has a personalized, enjoyable experience. We are also glad that you were able to experience Toro Toro, a must-try dinning hot spot that is a premiere location for amazing food and creative cocktails.
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Naples, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

My partner and I had a great time! The location and hotel was beautiful, and the staff was very friendly especially, Jan Carlos from valet and Daniel, our server from ToroToro! Thank you for all the information and great tips you gave us! Very helpful- your excellent service was something we did not expect! We definitely felt cared for! We're coming back, and this time for a longer stay! Thank you:)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, January 27, 2014
Dear Mycast,

Wow, this review represents how we want all of our guests to feel after they stay at the InterContinental Miami. Indeed, the location and hotel is beautiful, but it’s our staff that makes us stand out from the competition. We continually optimize our customer service standards so that each of our guests feels like a VIP. We will make sure to inform Jan Carlos and Daniel that they positively affected your stay with our hotel. We are very pleased to hear that we exceeded your expectations and that you will be coming back for a longer stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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