My husband and I stayed here the night before meeting our cruise ship. We got in very late in the evening around midnight. The front desk staff were a true delight. Very helpful, very pleasant. We were upgraded to a room on the 28th floor with a view of Port of Miami. We could actually see our ship! They gave us an extended checkout time which was very helpful. We got to sleep late! The perfect start to a wonderful day and vacation.
The food at breakfast was excellent. Great coffee. Great selections.
The hotel is very big and very well appointed. There are lots of things to do just steps from the front door. A long walk on the waterfront is a pleasant way to start the day.
I can't say enough nice things about the staff and service in this hotel. It's a very large hotel, but the service is definitely small hotel intimate.
We would definitely use this hotel again and again.