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“Luxurious and comfortable hotel” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #6 of 129 Hotels in Miami
GreenLeadersGold level
Port of Spain, Trinidad
1 review
“Luxurious and comfortable hotel”
4 of 5 stars Reviewed May 2, 2013

My first visit and I am indeed impressed by the vistas, interactive spaces and courteous staff.
A home away from home !! A customer service agent, Kerry, was extremely helpful in sorting out my wireless issues and very generous with information

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,846 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
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English first
1 review
5 of 5 stars Reviewed May 2, 2013 via mobile

I stayed at the hotel last week for 2 nights and i loved it. The staff at the reception is amazing specially the dominican girl i think her name is Yessica. She was so kind and help me a lot with my reservation, always had a smile in her face and she has a very strong customer service skills. In general loved the hotel, food and all the acomodations. I for sure will recommend this hotel to all my friends. Keep it up with the staff :-)

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2013

Took my girlfriend for a 1 night stay to celebrate my birthday. The service was excellent!! At check in we were met by Monique who had us laughing within seconds. The room was impeccable with amazing views of the Port and South Beach. We walked into the club on the 29th floor and was treated like royalty with drinks and appetizers overlooking downtown Miami. We had dinner at Toro Toro and was again blown away by the service and an equal high satisfaction for the food. The next day we utilized the spa and were spoiled from the moment we stepped in. Every ammenity you could ask for was at our disposal with a very beautiful and modern facility. Will definitely be back to stay again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 10, 2013
Dear Dennis N,

Happy belated birthday! We are so glad that you spent one of life's memorable moments with us and that we were able to provide you with a fantastic experience. Wow, we just love reading comments like yours. Again, thank you for the great comments on everything from our friendly staff to our beautiful and modern accommodations and delicious food at Toro Toro. Indeed, our hotel is great for living in the lap of luxury from mySpa to the InterContinental Club Lounge, we love treating our guests like royalty and we are glad that you noticed. We hope to spoil you again on your next trip to Miami.
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Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2013

Booked the Intercontinental via Priceline as a hotel to stay right before our cruise out of Miami. Fantastic location for those leaving on cruises. Exceptional service from Claudia at front desk, who happily fulfilled my request for a cruise pier facing room to watch the ships come in during the morning. Will stay here again next time we sail out of Miami.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 10, 2013
Dear Jason C,

Thanks for sharing your remarks. Indeed, our hotel is great for pre-cruise stays as we are located in close proximity to the Port of Miami. You can even see the cruise ships heading into the port from your guestroom windows. We will make sure to let Claudia know that she contributed to a great start to your vacation. We look forward to welcoming you back on your next vacation to Miami. Do not hesitate to contact us to let us know how we can make your upcoming trip more comfortable.
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1 review
5 of 5 stars Reviewed May 2, 2013

Second time I stay here because I had a good experience once. Valet parking guy Lester smelled like my weed addict patients, that's why i was concern by him driving my car, Other than that everything was great even if it was for one night.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 10, 2013
Dear Alejandragar,

Thank you for sharing your comments. We are glad that your experience was so great the first time around that you repeated your stay. We thank you for sharing your concerns about a member of the valet staff. Please know that we take guest comments seriously and that this has been addressed. We look forward to welcoming you back soon, no matter how long the stay.
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1 review
5 of 5 stars Reviewed May 1, 2013 via mobile

Best hotel to stay in Miami ,very great staff,special thanks to Myslande saintable ,Liz Carolina and Neptune to make this stay memorable and great,me and my wife are on our honey moon stay and I requested them to give me great outside view room,the staff did free upgrade for us to great room plus gave us bottle of wine cake and complimentary breakfast free for our trip,they are great very helpful understanding and overwhelming ......thanks will always stay here

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 10, 2013
Dear jaan5555,

Thank you for the great comments! Congratulations on your recent matrimony. We are so pleased that you spent one of life's memorable moments with us. We are even more excited that we were able to provide an exceptional experience. No request is too large. We will make sure to share your comments with our entire staff as we are sure that they will be pleasantly received. We look forward to providing many more one of a kind experiences.
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Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 1, 2013

I just spent five nights at the Intercontinental. The grounds are very nice (the pool is absolutely beautiful) and the staff members are friendly. We had a few issues with our room that were not resolved by calling the front desk (several times), but once we spoke with a manager, things were resolved immediately. Carlos (manager) was very friendly, attentive and helpful when we brought our concerns to him. If it were not for him, I would probably be leaving a different review.
Parking is very, very expensive (36.00 a day), so avoid bringing a car, if you can!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 10, 2013
Dear Allisunshine,

Thank you for sharing your comments. We are glad that the inconveniences you experienced were resolved in a timely manner. Indeed, Carlos is a spectacular part of our team, always on hand to provide exceptional service. At our hotel, no request is too large or inconvenient. Thank you for the great comments about our beautiful property. We hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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