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“Best place to stay at in downtown Miami” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Knoxville
1 review
“Best place to stay at in downtown Miami”
5 of 5 stars Reviewed March 2, 2013

My now Wife and I booked a room here for 4 nights before we went on are honeymoon and to get married on Miami beach. I talked to Eduardo Rosello the Chef Concierge and told him I was getting married and he arranged a car service to pick me and my wife up and drove us to the beach he also surprised us with a bottle of wine and chocolate covered strawberry’s when we got back from getting married in our room with rose paddles all over the floor. She loved it. The customer service was beyond great. My luggage was in my room a few minutes after I checked in and they called a couple times a day to see if I needed anything to just ask how my stay was going. I will be staying here again soon.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear Lucas S,

Congratulations on your wedding. We love reading comments like yours. Our guests are our VIPs and we are glad to have been able to treat you like royalty. We will make sure to let Rosello and the rest of the concierge team know that they contributed to a memorable and beautiful stay at the InterContinental Miami. We look forward to welcoming you back on your next trip to Miami. We suggest you make it a tradition.
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2,668 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York
1 review
5 of 5 stars Reviewed March 2, 2013

We stayed here last month while we were down on vacation and the word "great" does not do it justice. It was an amazing and relaxing stay. Our room was comfortable and spacious and it was overlooking the port of Miami which let us witness the big cruises coming and going, what a view. The location is perfect with the Bayside mall right next door and South Beach only minutes away. Couldn't ask for anything better. Special thanks to Lily and Katherine for making our stay memorable. They really are the best. Definitely staying here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear NeoXkg,

Thank you for the amazing review. We are ecstatic that you enjoyed your comfortable and spacious accommodations at the InterContinental Miami. Indeed, all of the views from our guestrooms are spectacular. The hotel's location is equally ideal. In the heart of downtown Miami, we are close to many of the area's top attractions and choice dining and shopping. Again, we are so glad to have been able to provide you with a great experience in our city. We look forward to being your home away from home on future trips to Miami.
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Willemstad, Curacao
1 review
5 of 5 stars Reviewed March 2, 2013

We stayed at the Intercontinental Miami for a few days before our cruise on the Allure and one night after the cruise and we were very impressed by the excellent service.
I was not really familiar with this InterContinental hotel prior to my stay, having decided on this hotel due to recommendations of family members who always stay here. Well, they were absolutely right!
The hotel is located downtown Miami next to the Bayfront park and has a great view of the city and the bay. The location near downtown and Bayside marketplace is also very convenient. On arrival we experienced very nice greeting by valets and welcome by front desk. They let us check in early, check in was quick and the room was modern, spacious, clean and comfortable. The first stay we had a room on the 30th floor overlooking the city. When we came back they gave us a harbour view room with an amazing view of the cruiseships during the day and at night the city lights. Staff is very kind and competent, Carlos Garcia was great at check-in as well as the staff at Club Intercontinental, Aristides, Elvin, Killy and Natalie who was new but already doing an excellent job. All the staff we dealt with were outstanding.
Overall it was an excellent experience and when visiting Miami we will definitely stay at this hotel again!

Room Tip: Ask for a room on a high floor.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear Ancela L,

Thank you for the excellent comments. Welcome to the InterContinental brand, we are so glad that you enjoyed. Indeed, our location is great for cruise and leisure travelers alike as we are close to the Port of Miami as well as many of the area's best attractions. A one night stay at our hotel is a great way to kick off or wind down any kind of vacation. We are also glad that you had a chance to experience our Club InterContinental Lounge, it truly is an oasis within paradise. We look forward to being your home away from home on trips to Miami and please let us know if we may be of any assistance in planning a future vacation.
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Orlando, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2013

This is the place to stay if you have a mix of business and pleasure in the downtown area! Great location and well appointed rooms at the best price in the area...and the city skyline view from the Club level is a romantic must!

Room Tip: The Club with a city panorama view.....happy hour food and drinks and breakfast included, and it'...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear GeoffBlake,

Thank you for the great comments. Indeed, our hotel caters to both business and leisure travelers, there is always something to do in the hotel or around the corner. We are located in the heart of downtown Miami and close to many of the area's top attractions. We are glad that you had the opportunity to experience the Club InterContinental Lounge. It truly is our oasis within paradise. Perched on the 29th floor, it offers sweeping views of the city. Thank you for the recommendation. We look forward to welcoming you back on your next trip to Miami.
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Jamestown, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2013

Three good things about this hotel: 1- The valet service upon arrival and departure is exceptional. Adolfo is the man when it comes to taking care of your car. 2 - The hypo-allergenic rooms are very good with air purifiers and the PureCare linens. 3 - Great location on the harbor next to a beautiful park.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear Tom G,

We are glad that you loved our hotel. We agree with the three best things you love about us. Indeed, the valet service is top notch. It's the little details that count and make the service that much better. We are glad that you had the opportunity to experience our PURE rooms. They are our newest amenity. The location is fantastic. We are located in the heart of downtown Miami next to Bayfront Park and close to many of the area's top attractions. Should your travels bring you back to Miami, we look forward to welcoming you back and offering even more great experiences to add to your list.
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The Hague, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2013

We have been staying here twice a year since 2008. Our last stay were august 2012 and December 2012. We usually stay a few days before or after a cruise.
Intercontinental Miami Downtown is our home away from home. We just love this hotel and especially the great people working at this property who make each stay memorable. They go above and beyond to accommodate all your needs.
A special gratitude goes to Carlos Garcia, he is the best! And also Kathleen Fojo, Aristides, Killy, Elvin and Nathalie at the Club, bellboy Jean and doorman Mario who always greets us with a “ Welcome back home!” They are the best and we highly recommend staying at this hotel.
The Intercontinental has been renovated to a practically new hotel without losing character. The lobby is gorgeous, although I miss the comfortable chairs they used to have in the lobby and the Indigo restaurant ambiance. Toro Toro has good food but the service was slow and seemed a bit disorganized when we ate there in December.
As for the rooms they are huge and comfortably contemporary, with nice furniture, large flat screens, comfortable beds and the double showerheads were nice. The rooms facing the bay offer a spectacular view!
All in all, this is our favourite hotel and we are counting the days until we are back at the Intercontinental.
Great service, central location that allows easy access to major attractions in the city, restaurants, transportation system- Metro mover near the hotel, very friendly and competent staff.

Room Tip: Ask for a room on a high floor facing the port/bay!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear shoncelly,

Welcome back to the InterContinental Miami and thank you for the detailed review. We are so glad that you have made our hotel your home away from home and we pride ourselves in surpassing all of our guests' expectations. Again, thank you for the great compliments on our friendly staff and the new touches to our hotel. We will make sure to share your positive comments with our staff. We look forward to providing you with another fantastic experience and please let us know if we may be of any assistance in planning a future trip to Miami. We highly recommend you try Toro Toro one more time.
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St Jean sur Richelieu
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2013

We stayed here for one day before we departed on a cruise. Upon arrival on Feb 11 we have been advised that we were upgrated to a suite on 31th floor and than we have access to Club InterContinental located on the 29th floor where we will enjoy exclusive benefits and service. So we went there waiting for the suite which was not ready because it was 10h30 a.m. We enjoyed the panoramic view of the Bay and Downtown Miami Skyline. We could have a continental breakfast, coffee, soft drinks, newpapers, tv etc. The staff was courteous and we feel as VIP guest of the day. The suite was huge and wonderful with a fabulous view. The location of the hotel is great as you can read on another review . The next morning we went outside and could see our ship in front of us.I wish to thank the Guest Relations Team for this unforgettable upgrade and benefits . We will definately be staying again at Intercontinental.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, March 5, 2013
Dear charlotte 197,

Thank you for the amazing review and we are so glad to have been able to provide you with an unforgettable stay. We are also glad that you were able to experience the Club InterContinental Lounge. It truly is a great way to relax and unwind and the views are magnificent. The hotel's location is also ideal. Located in the heart of downtown Miami and close to the Port of Miami, you can see the cruise ships come in and out and get a little extra sleep since you're one step away. We are glad to know that you will be back and please let us know if we may be of any assistance in providing you another unforgettable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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