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“Perfect Location for Pre-Cruise” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 122 Hotels in Miami
GreenLeadersGold level
Ottawa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Perfect Location for Pre-Cruise”
4 of 5 stars Reviewed February 12, 2013

My husband & I stayed here last weekend prior to our Cruise, it's in front of the Ports, so you can see your ship if you have a view of the bay. The service was Excellent and the hotel is very clean and immaculate. Our room was a nice size, and had huge window with a nice view. The lobby is huge and impressive, very modern and island feel at the same time. I would recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 13, 2013
Dear yowtravellers,

Thank you for the great review. We are thrilled that you enjoyed your stay and it's a great way to kick off any vacation. Thank you for the compliments on our excellent service and cleanliness, those are our top priorities. Also, thank you for the recommendation. We will make sure to let our entire staff know that they contributed to a memorable experience. We look forward to hosting many more wonderful stays.
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3,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milton, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 12, 2013

Beautiful Hotel, clean, modern, very comfortable

NO Free WiFi though, message to Hotel if paying $350 for a room, you would think that they might provide wifi in the price. .. expensive!

Location excellent,

Room Tip: Check out discount hotel sites before booking.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 13, 2013
Dear Lynn155,

Thank you for your review. We are so glad that you enjoyed your accommodation and thank you for the compliments on the modern touches to our hotel. At the moment, we do charge a fee for Wi-Fi, but know that we take your comments seriously. Indeed, the location is great; we are close to many of the area's top attractions. We look forward to welcoming you back on your next trip to Miami.
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OC, California
Top Contributor
93 reviews 93 reviews
57 hotel reviews
Reviews in 50 cities Reviews in 50 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 12, 2013

I was here two nights for a business conference, but I have to say this is one of the nicer hotels I've stayed at in the last year. The lobby is fantastic, with flatscreen artwork on plinths throughtout the lobby and ... much to my surprise... a dancer projected onto the exterior of the hotel at night (you cant see it from inside).

The female bartenders are excellent, and the food we had (catered from the hotel) was good to the extent anybody ate it...Frankly, it was too much too soon, but lovely none the less.

The rooms were great. Interesting windows (I looked west) that are deeply recessed and dark. Not your typical curtainwall. Bathroom was spacious. Everything was spotless. Lobby help was excellent.

I've stayed elsewhere in Miami but this takes the cake.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 12, 2013
Dear KiloTango,

Thank you for the excellent review. We are glad that you enjoyed your experience at the InterContinental Miami. Thank you for the compliments on our technological touches and we are glad that you enjoyed our exterior digital canvas. It really is fun! We will also let the staff at Toro Toro know that they contributed to a memorable experience. Indeed, our hotel is ideal for guests of all kinds; we cater to both business and leisure guests. Located in the heart of downtown Miami, we are close to many of the area's top attractions. We look forward to being your choice hotel on future trips to Miami.
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mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

The Intercontinental Hotel of Miami is a beautiful establishment and the renovation is quite excellent. Overall the experience was quite wonderful, the service great, the rooms gorgeous and the food extraordinary. The Spa and Executive floor are luxuries beyond all expectations that will definitely guarantee a future stay in the Hotel. Everything was just perfect!
Deby Beard, journalist.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 12, 2013
Dear dbFrine,

Thank you for the great review and the wonderful compliments. We are thrilled that you enjoyed your entire experience at our hotel and that we surpassed your expectations. We are also glad that you had the opportunity to visit mySpa, it truly is an oasis within paradise. We are glad to know that you will be back and please let us know if we may be of any assistance in planning your future stay.
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Detroit, Michigan
1 review
3 of 5 stars Reviewed February 11, 2013

I stayed at this hotel for a week. I was there for a business convention and then stayed a couple days extra to relax.

I will get right to the point.. The money that we spent at this hotel should speak volumes. However, I did not get that based on some things..

1) My room was cold every single day. I had the heat turned up to 73.5/74 degrees, everyday. Then, it got hot at night. Not, to mention the entire hotel is freezing (i.e. lobby, fitness room, etc.)

2) There is a fitness room charge of $15 a day, I have a problem with that because, I felt that the group should've received a discount, or free fitness accomodations based on what we were spending.

3) I ordered room service one evening and the fries were hard and tasted old. The grilled cheese sandwich tasted microwaved..the cheese wasn't even completely melted... Disappointing!

4) The bathroom water did not get hot, especially in the shower, and the bathtub also seemed to drain rather slowly. I mentioned this to a young lady at the check-out desk and she was very dismissive.

The bottom-line is if you call yourself a top of the line hotel and the prices you decide to charge relfect that, there should not be a list.

I may return to have a very delicious Blueberry Mojito (thanks to the wonderful bartender, Clint) BUT, I will stay at another hotel next time.. Service is everything! Not worth the price.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 12, 2013
Dear Original_Noni,

Thank you for your comments. We are sorry that the inconveniences you experienced led to less than perfect stay at our hotel. We take guest comments seriously and we will make sure to share them with the respective department. At the moment, we do charge a fee for access to the fitness facilities; but again, we thank you for your comments in an effort to improve the overall guest experience. We will make sure to let Clint know that he provided you with great service. We hope that you will give us another chance to provide you with a memorable stay.
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New Orleans, Louisiana
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 10, 2013 via mobile

The room was large, the pool was nice, and the common areas were attractive.

But - had to have my card key reissued every day. Had to call maintenance to get hot water turned on. Couldn't raise the temperature in the room. Expensive wifi and parking. No PBS on the TV.

For these prices you should be able to expect more.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 11, 2013
Dear MNDC,

Thank you for your comments. We are sorry that the inconveniences you experienced led to a less than perfect stay at our hotel. Thank you for the compliments on our guestrooms and pool. At the moment we do charge a fee for Wi-Fi. Overnight parking is $36, but it is comparable to other downtown price points. Again, thank you for your comments and please know that we will address them with the respective department. Should your travels bring you back to Miami, we hope that you will give us another chance to provide you with a great experience.
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Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed February 10, 2013

Mario the doorman was so helpful and friendly. Ask him anything about Miami, and he'll be able to give you suggestions! He told us about a great place to have breakfast on south beach. Whenever we came in or out of the hotel, he was always there with a smile.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, February 11, 2013
Dear Paula R,

Thank you for the great review. Our staff is great! They are on hand to answer any question you may need. We will make sure to let our entire staff know that they contributed to a magnificent experience. We are glad that you had a chance to experience the sights and sounds of Miami. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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