Very clean and well taken care of. The staff is outstanding. Prompt service, a smile, and genuine willingness to help. The Spa is well appointed, and the staff very nice and eager to help. If you're looking to be taken care of, this is a great hotel to stay when you come to Miami.

The InterContinental Miami is a sensational hotel. The location is ideal since it's ON beautiful Biscayne Bay. It's a short walk to the Bayside Marketplace with its many restaurants, shops, tour boats, and also the hop on/hop off bus tours. The hotel is lcoated across the street from the MetroMover so it's possible to go almost anywhere in Miami from the hotel. The best reason to stay at the InterContinental Hotel, though, is the staff. They provide superb service !!! Beginning with the doormen and the bellmen and Carlos Garcia's front desk staff, everyone welcomes you as you arrive. Everyone at the hotel is professional and provides excellent service. The best rooms are the ones with a view of Biscayne Bay. It's possible to see spectacular sunrises along with cruise ships arriving and departing from the Port of Miami.

We stayed here for one night after a cruise. We were able to check in before 10 am and were given a bayfront room with postcard views. The room and bathroom were very large, clean and in new condition. I was impressed that they have Kuerig Coffee Machines in the rooms, although I had to ask for regular coffee since we were only given de-caff. I was not impressed with the weak water pressure in the shower. Overall, this is a great hotel within walking distance of the Bayfront restaurants and shops.

We were there for the ING Miami marathon which we were participating in. Our first impression of the hotel was: "WOW!" The place is majestically clean and beautiful. The staff we dealt with were outstanding: helpful, insightful, and helped solve whatever little issues we encountered. (Our late check out was granted, and my wive's pre-run-Starbucks-meal was delivered to the room thanks to room service!!!) The concierge team was TOP NOTCH. JUAN CARLOS and ILANA were patient, thorough, and incredibly knowledgeable. Everything Juan Carlos advised made sense and was exactly customized for what we desired and needed. He has a true gift for his profession. We wish every hotel we visit has at least one of them. As for the location of this hotel... PERFECTION. Its in the center of everything and not too far from anything.