As an ambassador member, we received an upgrade and access to the Club Floor. We enjoyed a generous continental breakfast each morning in the Club. Our view from the room as splendid.
The pool area is lovely to look at however the pool is in a very poor location. The only sun is before 9:30 am and you'll see it again for about 20 minutes around 5 pm. The heater was broken (and had been for some time apparently) and the water was FRIGID! We are Canadians and will swim in just about any temperature of water but even we found this cold!
The staff was wonderful and arrangements were made to deliver a birthday cake and a bottle of sparking wine for my mother's brithday. This was very much appreciated.
Location is excellent, steps away from many everything including free metro mover.