Probably i am demanding or used to be pamper in the four seasons. I got sick needed advil call front desk and was told they where not a pharmacy
The hotel is big and nice, showers are not walk thru but decent.
The restaurant is good

I stayed at the Intercontinental a few days ago and i was amazed by the lights and the peoples attention, a nice gentlemen named Yunior greeted my family and i with a big smile and big welcome, it kind of impress me because we are not used to that kind of service. Mario the doorman arranged our luggage because we had 3 different rooms and we wanted them fast..the connection the colleagues had was incredible, the doorman called the youngman which i later found out he was the bellboy. As we were doing the check in with a lovely lady Yunior was already in the lobby with our stuff and went up to each room telling us a litle bit about all the big changes that were going on at the moment...even the elevator ride was nice. When i went in my room the first image i saw was the ocean which i immediatly took pictures because i dont see that much water from where i am from. The young guy explained to us the area , the shops, restaurants, beach, and also recommended us a great cuban place to eat, Larios in south beach it was delicious and typical cuban music playing and people dancing.. It was great. Well the whole welcome of the staff and Yuniors assistance throughout our stay made everything easier for us since it was our first time in miami, we constantly bombarded Yunior everytime we saw him with questions and he was so patience we didnt even need to stop by the concierge. I highly reccommend people to stay at the Intercontinental just because you feel like a star with events going on and different cultures. My family and i will visit the property once again next year for summer. Another great experience was getting escorted to the lobby restaurant "ToroToro" by the youngman that was like our guardian angel, who appeared everywhere, he told the girls at the restaurant that we were very important people and we deserved the best service. We all smiled and said "are we in a movie" . Just an incredible hotel for every occassion. I appreciate all the staff at the intercontinental for making us feel amazed and specially MR Alfonso who was our Superstar...

The hotel/property was beautiful. I truly enjoyed the location...within walking distance to downtown Miami, Bayside & the port/cruise ship. The restaurant Toro Toro...food and service was absolutely excellent. A special shout out to the restaurant staff...Brandy & Dwight. They made my (our) experience extra special. However, Jennifer (front desk) poor attitude. She obviously has a problem servicing African Americans and realizing the we do have money, class, and can afford to stay at 4-5 star hotels. The female bartenders (wish I knew their names)...same as Jennifer...obviously not use to coming in contact with African Americans. They simply ignored us and unfortunately we had to stand in front of their face in order to receive service. My suggestion to hotel management is to send/mandate every employee take racial diversity classes before being hired.

It was truly a delightful surprise to find that a large hotel, with splendid conferences rooms, could also offer its guests personalized attention, that is only found at small and expensive boutique hotels. Everything was smooth and quick: great room service, impecable rooms and bath, large closets, and very, very attentive and considerate staff - of which Ms Gabriela Iturralde at the front desk is the perfect example of professionalism and friendlyness. I highly recommend the Miami Intercontinental!