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“Pre-cruise Stay” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 hotels in Miami
GreenLeadersGold level
Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pre-cruise Stay”
4 of 5 stars Reviewed November 30, 2012

I booked this hotel using last minute travel and got a room for around $155. Turns out it was a good thing I booked so far in advance as they had two events going on the the night we were there.

We arrived around 3 and were asked to come back b/c our room was not available. There were no upgrades available either because the hotel was pretty full. We came back around 4:15 and they have us a room on the 14 floor. Later that night, the "Make a Wish Foundation" was having a benefit in the lobby and I literally walked passed Wayne Newton and said hello.

I had stayed here back in 2006 and fondly remembered how it was the most comfortable bed I had ever been in. My how things have changed. While my stay was still enjoyable, the comfort level was not "wow" like it was years ago. The bed was no where near as comfortable as it was years ago. I did like the electric blinds...although not when they decided to open by themselves at 7 AM :-). The shower was VERY nice, however.

The location of this hotel is great for cruisers.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, December 3, 2012
Dear erby2283,

Thank you for the review. We are glad that you enjoyed your overall stay and that you were able to experience our hotel during the 18th Annual InterContinental Miami Make-A-Wish Ball. We love our showers too! Thank you for noticing. Should your travels bring you back to Miami, we hope that you will stay with us again and please let us know if you need any assistance in planning your future trip.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 30, 2012

We booked 2 nights through Priceline (one night pre-cruise and one post). We got great rates for both night, especially considering how nice the hotel is.

The pros - great rooms, huge bathrooms, nice views. We stayed on the 21st and 22nd floor and the second night, we had wonderful water views. Super awesome comfy beds with nice linens. The location was great, right across from the Metromover and just down from Bayside Marketplace. Hint - walk to Bayside through the Bayside Park. Its a lovely park with adirondack chairs on sand. It was wonderful at twilight and not scary (although I'd hesitate to walk through late at night).

The cons - The fees for EVERYTHING. Internet? Fee Parking? Fee Want to use the refrigerator? $25 to have them clear out the overpriced Coke. Coffee? It sort of says complimentary but then talks about a fee... soo we didn't touch it. Fitness center? Fee

I know that we got a great rate, but had we expected to be able to use the things that you can use at a lower-star (and priced) hotel, we would have been outraged by the final bill. I get that a lot of hotels in Miami might charge for certain things, but I don't understand the fee for internet (heck, even Starbucks offers it for free and you don't even have to buy anything).

We would stay here again if we got it in PL. It was pretty easy to catch the 120 bus to South Beach, so we spent a day walking around down there. We wouldn't however, book it outright because we just don't feel that the price is justified.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arminio R, Director of Operations at InterContinental Miami, responded to this review, December 3, 2012
Dear jfultz81,

Thank you for reviewing the InterContinental Miami. We are glad that you enjoyed your accommodations as well as the magnificent views. Indeed, Bayfront Park is a fun way to spend an afternoon. Again, thank you for your comments. Please know that we use them to imrpove future guests' experiences. There is a parking fee, but it is comparable to other price points. At the moment, we do charge a fee for Internet and fitness center. Coffee in our guestrooms is always complimentary. We hope that you will stay with us again on your next trip to Miami.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 29, 2012 via mobile

Not up to the standards expected of an Intercontinental. Took 3 staff to find someone who knew where the business center was. Turns out to be 2 slow computers in a lobby corner on the second floor, and printers were out of paper. Check-in person couldn't have been more bored, and without personality. In room wireless for $18 is a crime. Thank goodness we were only there for a night on a layover back from the Caribbean.

Stayed November 2012, traveled as a couple
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Arminio R, Director of Operations at InterContinental Miami, responded to this review, December 3, 2012
Dear Road W,

Thank you for your comments. Our sincerest apologies that the inconveniences you experienced led to a less than perfect stay at our hotel. Please know that we take comments like yours seriously and that the issues have been addressed in the respective departments. Indeed, we are the ideal hotel for cruise travelers as we are situated on Biscayne Bay near the Port of Miami. Should your travels bring you back to Miami, we hope that you will give us another chance to provide you with that signature InterContinental experience.
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Walnut Creek, California
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 29, 2012

Located right downtown across from Metro-Rail, this hotel is in a prime Miami location that is easy to get to and close to all attractions. Years ago I lived in Miami and this was a nice after-work happy hour location. Boy has the city changed since then. The lobby is gorgeous with an international flair. The valet staff and bellboys are courteous and funny. The rate can't be beat for a huge, comfy room with a fantastically large bathroom. The elevators are large and clean. The cleaning staff is unobtrusive and efficient. Our room, on the 20th floor, was just off the elevator lobby but we got none of the ambient noise associated with same, thank goodness. Front desk was very helpful. And valet parking, at $36 a day with in-and-out privileges, was actually a good price considering I never had to worry about parking and I never had to wait for the car the valet staff is that efficient. This is a busy hotel but everything ran so smoothly you never really felt cramped and the rooms are quiet!. I highly recommend this place and will stay here again whenever I'm in the area. The Beach is fun but loud, crowded and crazy - this is an oasis near the madness!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 30, 2012
Dear Helen2205,

Thank you for the fantastic review and the recommendation! We are thrilled that you enjoyed your entire experience with us. The InterContinental Miami truly is an oasis within paradise. Thank you for noticing! We love our big, comfy rooms too. We will make sure to let the entire staff know that they contributed to a memorable experience. We look forward to being your choice hotel when traveling to Miami and please let us know if we may be of any assistance in planning your future trip.
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Marseille, France
Top Contributor
104 reviews 104 reviews
64 hotel reviews
Reviews in 46 cities Reviews in 46 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed November 29, 2012

4 nights in november for leisure time over Thanksgiving. The hotel is very nice with friendly staff. We had an Executive level room on the 29th floor. We were given a bay view room which was wonderful. Nice big room with very comfortable bed and a nice bathroom with walk in shower AND big bathtub. Shame about the Inernet being so expensive though. It was free in the Executive Lounge. The free drinks and hord d'ouevres in the evening were great between 6pm & 8pm and breakfast was nice & plentiful too. The loung is very nicely layed out and extremely comfortable. The only problem for me is the parking with with Valet service only at a very pricey $36.00 a night. Would defineatly go back as it is in aexcellent location.

Room Tip: Excecutive level is on higher floors
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 29, 2012
Dear KEITH TRAVEL AGENT,

Thank you for the great review. We are a great hotel for both business and pleasure and we are glad that you spent your holidays with us. Indeed, our staff goes above and beyond to surpass guests' expectations. We are glad that you had a chance to experience all of the amenities of the Club InterContinental Lounge. It is truly our own paradise within paradise. Our overnight valet parking is $36, but it is comparable to other downtown price points. Should your travels bring you back to Miami, we hope that you will stay with us again and please let us know if we may be of any assistance in planning your next trip.
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Fort Worth,TX
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2012

This hotel has a beautiful view of Bayside & Biscayne Bay. Make sure you request a Bay View room(no extra fee). The metrorail is across the street (free of charge). This hotel has a 13th floor which I thought was superstitous. We stayed in 1322. The rooms have big picture windiws. The bellmen, conceirge, & restaurant host were great. Definitely worth the price. However, there is a McDonald's near the University (less than a mile).I can't wait to go back.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 29, 2012
Dear Simplytree,

Thank you for reviewing the InterContinental Miami. A Metromover station is located directly across the street from the hotel. The Metromover is the perfect way to navigate downtown Miami and as you noted it's free of charge. We are glad that you enjoyed your accommodations as well as the big picture windows. They offer the best views! We can't wait to welcome you back to our home.
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Orlando, Florida
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 28, 2012

I've been staying at the Intercontinental Miami on-and-off for the past few years and I have to say it has gotten better each time.

The management seems to be doing a good job at keeping the hotel looking fresh and updated.

The rooms are very spacious and are well appointed with contemporary furniture. Many of them feature great views of the bay.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 29, 2012
Dear JFrontado,

Thank you for the great review and compliments. We are ecstatic that you enjoyed our new look. We look forward to welcoming you back to the InterContinental Miami soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 129 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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