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“Close to the cruise port” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 131 hotels in Miami
GreenLeadersGold level
Arlington, Texas
Top Contributor
79 reviews 79 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Close to the cruise port”
5 of 5 stars Reviewed November 25, 2012

My daughter recommended this hotel since it is only 0.9 miles from the port. We were looking for a safe hotel that was close to the port where we could get a good nights sleep after our drive from Texas. We upgraded our reservation for a view of the bay well worth the extra $20. Large room & even has a Keruig coffee pot. This is an upscale hotel similar to the Omni but limited restaurant choices but plenty of restaurants within walking distance. Valet parking is expensive $36/night but we are going to be here for only 1 night. We had an excellent nights sleep and well worth the cost.

Room Tip: King size bed with bay view large picture window to watch bay activity and night lights . We stayed...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear Ann H,

Thank you for your comments. The InterContinental Miami is the ideal hotel for cruise travelers, as we are located in close proximity to the Port of Miami. Our bay view rooms offer magnificent views of Biscayne Bay and the Port of Miami. Our overnight parking is $36/night, but it is comparable to other downtown price points. We are glad that you enjoyed a restful night's sleep. We hope to be your hotel of choice on future trips to the area.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lima, Peru
1 review
5 of 5 stars Reviewed November 24, 2012

We stay for one night in the hotel. The staff are very professional and the rooms are amazing. The kids wanted the dinner at 11pm, and staff attended them inmediately¡. The view of Bayside is incredible, we felt like kings¡¡¡

Room Tip: Ask for the suites, the view is amazing¡¡¡
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear Elby C,

Thank you for the amazing review. We love treating our guests like royalty and we are glad that you noticed our professional touch. Indeed, we offer some of the best views of Biscayne Bay. We will make sure to let the staff know that they made you feel like kings and queens. We hope to welcome you back to the InterContinental Miami on your next trip to Miami.
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 24, 2012 via mobile

The hotel is beautiful but the staff we dealt with at front desk was not friendly at all. Front desk clerk turned her nose up at us as she stated to us "oh you booked through
Hotwire" ...like that's a bad thing..I.mean this place is not the Ritz? And even there we have always been treated great. I have booked through hotwire several times and have never experienced a hotel clerk react as if we were 2nd class guests...it actually made my husband and I laugh because we have plenty of money to spend and it was a big mistake for her to assume otherwise. She should have been trained that happy guests tip well. The bar staff was great... you can say that they made up for the bad first impression we got from the hotel. The hotel is clean and beautiful. The location is also very convenient.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear mckin4,

Thank you for reviewing the InterContinental Miami. Top notch service is our #1 priority and we are disappointed to not have met your expectations. We strive to show all of our guests the exceptional InterContinental experience and treat all of our guests equally. Please note that we take your comments seriously and know that the issue has been addressed. We agree, our location is spectacular! We are located in close proximity to some of the area's best attractions and our new bar is a hot spot too. We hope that you will give us another chance to make your stay a fantastic one and please let us know if we may be of any assistance in planning your next stay.
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Launceston, Tasmania, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

Stayed here for 2 nights, November 4-5th and couldn't fault it one big. The brilliant entrance to the fast check in, friendly check in staff and the magnificent well kept room, we would certainly not hesitate to stay here again on another travel to miami. Comfy beds and pillows get a huge tick as well.

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear kissgodz,

Thank you for the shining review! We love our comfy beds and pillows too! Thank you for the compliments about our friendly staff. Top notch service is our #1 priority and we are glad that you noticed. We look forward to being your hotel of choice and please let us know if we may be of any assistance in planning your future trip.
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malta
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 23, 2012

Stayed at this hotel for 4days and must say that the staff are very professional and always ready to assist you!Starting form the check in from a lovely lady (lebanese origin) sorry dont remember names , club lounge team and also the concierge which made sure that all was to our satisfaction.As it was a special occasion amenities were also sent to the room - fantastic choclate cake with champagne! The hotel rooms are spacious and clean with a great view of the bay and also the hotel common areas are kept clean.Dined in Toro toro which offers great food but abit on the expensive side.Overall it was a wonderful experience and would definately recommend..

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear sweet04,

Thank you for the wonderful review. We are so thrilled that you enjoyed your stay. 4 days at our hotel offers the great escape from the everyday hustle and bustle. We love special occasions and we are glad that we were able to make it extra special. We will make sure to let the staff know that they contributed to your memorable stay. We hope to be your hotel of choice on future trips to Miami.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 21, 2012 via mobile

Says it all. Staff would not move us to another room. We booked through a race package and we could not check out and go to another hotel. The staff did credit us one of the two nights. Next time I will be in the Marriott.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 26, 2012
Dear Mark K,

Thank you for your comments. Our sincerest apologies that the inconveniences you experienced led to a less than perfect stay. We strive to provide top notch service to all of our guests and we are disappointed to not have met your expectations. Please know that we take your comments seriously and the issues have been addressed in the respective departments. Should your travels bring you back to Miami, we hope to have another chance to make your next stay a perfect one and please let us know if we can personally help you in planning your future trip.
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Warwick, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 20, 2012

The staff had their game on. The room was clean the view was WOW! We weren't sure what to expect because we booked through Expedia under one their promotional offers. What a pleasant surprise! We would all come back and stay again. A wonderful experience.

Room Tip: Don't be afraid to ask for an ocean view...you will not regret it!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 21, 2012
Dear Breakerfan4,

Thank you for the wonderful review! We are ecstatic that we surpassed your expectations. We strive to offer that WOW experience to all of our guests. Thank you for the compliment! Indeed, our bay views are amazing. We look forward to having you back soon and please let us know if we can be of any assistance in making your future stay a perfect one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 131 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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