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“Nice but no wow factor.” 3 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 122 Hotels in Miami
GreenLeadersGold level
South Wales
Top Contributor
120 reviews 120 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
107 helpful votes 107 helpful votes
“Nice but no wow factor.”
3 of 5 stars Reviewed November 16, 2012

Stayed for one night as a treat because it is expensive, I thought I was going to be blown away but I wasn't .. It was very nice, I was expecting it to be amazing. Everybody was polite but it just didn't seem to be any different than some of the other less expensive hotels I have stayed in the United States. Location was OK, not much to do at night except Bayside Area which was busy had a Hooters and Bubba Gumps and some more expensive places which looked empty.

Having said that if you have the money then go for it. I don't, so won't be staying again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 20, 2012
Dear joerad,

Thank you for your comments. We are sorry that we did not meet your expectations as we strive for 100% guest satisfaction. We are glad that you enjoyed some of the sights and sounds of our city. Should your travels bring you back to Miami, we hope that you will give us another chance to make your stay a perfect one.
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3,084 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
5 of 5 stars Reviewed November 15, 2012 via mobile

With the help of the amazing staff starting out with Ariel. My stay was incredible. I look forward to coming back real soon. The food was great, room service perfect. The one small problem we had, was taken care of promptly.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 16, 2012
Dear Bigspence,

Thank you for the amazing review. We love hearing from our guests and about their experiences at our hotel. We are glad that you enjoyed your accommodations and we hope that you will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed November 15, 2012

I was in MIami for one night only, to attend a court hearing the next morning. Katherine at the check-in desk was so helpful and friendly that my firm will be booking all of our future overnights in Miami at the Intercontinental. Additionally, our dinner in the lounge was delicious, the servers were attentive and the service was fantastic.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 16, 2012
Dear Phil B,

Thank you for the fantastic review! We are thrilled to be your hotel of choice and we look forward to many more great meetings. Top notch service is our #1 priority. Thank you for noticing! We look forward to welcoming you back to the InterContinental Miami soon and please let us know if we may be of any assistance in planning your next trip.
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Dallas, Texas
1 review
5 of 5 stars Reviewed November 13, 2012

Had a great experience right off the bat with Arielle at the check in desk. She made sure my roommate and myself were taken care of and went beyond the call of duty for any issue we have had.

Very impressed with the room quality and cleanliness is very good. Room service is fast with great food!

Martin at the concierge desk was very helpful for finding entertainment nearby.

I wouldnt hesitate to recommend this find hotel to others.

Thanks Staff!

Room Tip: Get a bay view room!!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear Mateo M,

Thank you for the great review! We are glad that you had an excellent experience at our hotel. We strive to go beyond the call of duty with all of our guests. Thank you for noticing! Indeed, our Concierge team offers the best "in the know" information to our guests. We are thrilled that you were able to enjoy the sights and sounds of our city. Thank you for the recommendation and we look forward to welcoming you back soon.
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed November 13, 2012

One of the best hotels I stayed in Miami. The room had an excellent view of the bay. Right next to Bayside (Shops and restaurants). Had breakfast in the club lounge, (highly recommended). The staff there was very attentive towards all my needs. Highly recommend this hotel, I promise you won't regret it.

Room Tip: Rooms with the view of the bay.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear Diego A,

Thank you for the amazing review and the recommendation. We are glad that you enjoyed your stay with us and even more ecstatic that we are one of your favorite hotels in Miami. We love breakfast at the Club InterContinental Lounge too. We hope that you will be back soon.
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boston
Top Contributor
89 reviews 89 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed November 13, 2012

I booked this hotel through Hotwire for a three night weekend stay to celebrate my daughter's 16th birthday. I got a great deal and, thanks to the suggestion of a TA reviewer, I contacted the outstanding concierge at the IC in advance of the trip to be sure the weekend would be special for my daughter and her friend. Eduardo and his team (special thanks to Ilana) could not have been nicer or more generous. They made sure that my daughter was greeted at the front desk with "Happy Birthday" and there was a delicious chocolate cake and sparkling water waiting for her in the room. They upgraded our view and room and we were given access to the Club lounge which was fabulous for breakfast, tea and hors d'oeuvres.

The hotel has a very upscale feel with a contemporary flair. The rooms and bathrooms are recently upgraded and the bathroom, especially, is very large and luxurious. Be careful when taking a shower, however, as both I and my daughter slipped when getting in it the first time. The housekeeping staff kept the room spotless. And it was incredibly quiet. We never heard noise from the hallway.

The location was quite good for access to Bayside Marketplace (which was a great shopping and casual eating stop) and the fun boat trip on the Island Queen to see the celebrity and millionaires homes. Cabs to South Beach added up ($25 to $30 each way) but we liked being away from the SOBE craziness at night.

Do factor all of the extra fees that the IC charges into your calculations but with the deal I got, it was still a good value.

Room Tip: All views are very good but if you can get a bayview you will have a great view of the port and Miam...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear ccrosner,

Thank you for the extra special review and happy belated birthday to your daughter. We enjoy reading about our guests' stays, so thank you for taking the time to detail your experience at our hotel. We are ecstatic that we were able to make your stay a personalized one. We will make sure to let the Concierge team know that they contributed to a memorable stay. They take extra care to make sure that every guest experience is unique and special. We are also glad that you were able to experience the amenities at our Club InterContinental Lounge. Again, thank you for the compliments to our hotel facade and service. We look forward to having you back; please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
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Veracruz, Mexico
1 review
5 of 5 stars Reviewed November 12, 2012

I stayed at the intercontinental Miami the first weekend of November for 3 nights.
The hotel structure is incredible, it was recently renovated. The location is great, close to nice restaurants in the downtown area.
The front desk and bell staff were very nice and friendly, special thanks to Gabriela. The lobby is huge and the hotel in general very nice, relaxing, comfortable place to stay.
The only negative thing is that they charge for Wifi but the service and the environment is amazing! I'll definitely come back in the future.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear Maria Fernanda C,

Thank you for the incredible review. Thank you for noticing the new touches to our hotel! We are thrilled that you like our new look. Indeed, we are situated in the perfect location, close to some of the area's best attractions. At the moment, we do charge a fee for Wi-Fi and it is available at two price points. We will make sure to let the staff know that they contributed to a memorable stay. We are glad that you will be back in the future. Please let us know if we can be of service in planning your next trip to Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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