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“Good hotel, not much around, close to port” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Coconut Grove)   |  
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Ranked #6 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Dublin
Level Contributor
223 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Good hotel, not much around, close to port”
4 of 5 stars Reviewed November 11, 2012

Used this hotel to connect off a flight to a cruise as it is close to the port. The hotel is good in itself.
The bar is in the lobby and it pretty poor as its literally completely open to the lobby.
Rooms are a good size, very well presented, 100% clean and have black out automatic blinds. Bathrooms are great with a 2 headed shower.
Staff all very good as you would expect in the US.
Also as you expect breakfast is criminally expensive but the staff keep you full of juice and coffee at regular intervals.

Not a base for exploring Miami but good for access to the port or business.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear ArcfireSG,

Thank you for reviewing our hotel. Please know that we value your comments as we use them to enhance the overall guest experience. We strive to provide the best service to all our of guests and we are glad that you noticed. The InterContinental Miami is located in the perfect location right on Biscayne Bay in close proximity to the some of the area’s hottest attractions and the Port of Miami. We hope to see you again when your travels bring you to Miami.
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3,532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed November 10, 2012

The location is this hotel best assest. I found the front staff and the front office assistant manager about as pleasant as sandpapering a lions butt. The quickly try to dismiss issues with a disingenuous smile and I have something else I rather being doing attitude. The room was okay. It was not fabulous as you would expect if you travel and have stayed in other hotels that are considered to be similar. I will not choose this hotel again unless the others in the vincity are booked and the only thing left is the motel 6 or motel 8. I stayed at it's competitors. I give the edge to the the others by leaps and bounds.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear syteceer,

Thank you for reviewing the InterContinental Miami. Our sincerest apologies that the inconveniences you experienced led to a less than perfect stay at our hotel. Please know that reviews like yours receive high priority attention so that corrective measures can be taken. I assure you we have addressed your coments with the staff. 100% guest satisfaction and service are top priorities! If your travels ever bring you back to MIami, we hope that you will give us a chance to make your stay a great one!
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Washington, DC
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed November 8, 2012

Well, i'll take the clean room over overdone flashy lobby any day.

First of all, having read all the reviews on TA I was somewhat prepared for all the extra charges(yes, there are many), less then stellar food and the kinks in service. Based on mostly positive feedback and having come for a conference, however, I decided to give this place a try anyway.
What I have not anticipated was the severity of the housekeeping problem.

When I checked in I got an unexpected upgrade to the bay view room. It's true, the view is breathtaking. Sadly so was the lack of cleanliness in the room. I found someone's old zip-locked grapes in the mini-bar, the carpets were full of funk from previous guests, hair in the toilet stall (yes, that kind), dried out sticky stains on the desk, dust in random places... the list goes on.

Went back to the check-in desk, and the receptionist was very sweet. She apologized and moved me to yet another "upgraded" room with a bonus of free wifi (which was appreciated). Well... it was a bit cleaner, yet one of the bed-side lights was out, and left closet door permanently stuck. There were smudges on the inside of the window. Surely not a 4* make, but at least I could live with it.

After the housekeeping rounds next day, things deteriorated once again. The sheets on the bed were not changed despite hotel claiming they should be. Have they been changed before i arrived? Who knows... I have my doubts about some of the used towels being "recycled" even though I did place them on the floor, and the shower glass door remained stained from my morning bathing.

Honestly, I am quite appalled and would compare the level of such housekeeping to that of a cheap motel. Indeed, I will feel lucky if i do not contract anything after my stay.

Add to this nearly inedible breakfast food, and you get the picture.
Btw, the room service personal tried to make the breakfast tray sound appealing upon arrival, but there is only so much you can say to uptalk the cold stale egg benedict.

In short - if you are somehow lucky enough to get a clean room upon check in, I would suggest putting "do not disturb" sign on your door for the rest of the stay.
Better yet, skip this hotel altogether.

P.S.
There seems to be a bit of confusion about the room service menu. Two different rooms, two different menus (one was wrinkled. Just saying.) Which one was out of date? All this really does not paint a luxurious picture.

Room Tip: Hm...bring your own towels/sheets
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 15, 2012
Dear DC_traveler_gal,

Thank you for your review. Our sincerest apologies that the inconveniences you experienced led to a less than perfect stay at our hotel. We value your communication with us and please know we have investigated each incident in the respective departments and took corrective measures to ensure situations like these do not happen again. Utmost cleanliness and great service are top priorities! We regret that we did not fully meet your expectations on this visit, we hope we will have the opportunity of welcoming you back. We would like to personally assist you in planning your next stay with us, please let us know how we can be of assistance.
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2 reviews
5 of 5 stars Reviewed November 8, 2012

I stayed at the intercontinental miami last week for my engagement party with my friends. I have to say I was impressed by the service since I crossed the door. The valet guys, the bellman Andreas.. Everyone super nice at all times. The lobby is all renovated with the newest technology and the new bar is just beautiful. The front desk manager Gabriella Iturralde gave us the best personalized service, recommended us restaurants to go to, looked up the addresses for us, phone numbers, always with a beautiful smile exceeding out expectations without a doubt. When I tried to tip her she declined it nicely and just said that she just wanted us to have a nice time so this is my way to thank her for make us feel like home... Without hesitation you have to experience the new intercontinental miami and with staff like Ms. Iturralde is just a pleasure to go to the front desk just to say good morning.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 9, 2012
Dear Fmoguelc,

Thank you for the flawless review. Congratulations on your engagement! We are ecstatic that you enjoyed your accommodations and the new touches to our hotel. We strive to provide our guests with exceptional individualized service. We will make sure to let the whole staff know that they contributed to your memorable stay. We hope that you will be back soon.
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Riyadh, Saudi Arabia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 8, 2012

This hotel simply was great, nice rooms clean as 5 star hotel, the lobby is nice and huge, receptionists are very good and helpful. The restaurant torotoro in the lobby was good but little bit over priced, if you have a car there is a vallet parking but will cost u about 35$ a day, and you have no choice because no alternative parking around. But the vallet was not bad 4 mins to get ur car in average, many things not encluded in this hotel like gym or spa ( souna... ). Club lounge is nice but small and also there is business center inside club lounge.
You can get a great sea view and sometime you maybe lucky to see some water activity.
The hotel was 10-15 mins driving to south beach.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 9, 2012
Dear Mohammed H,

Thank you for reviewing the InterContinental Miami and for noticing the new touches to our hotel. We are so glad that you had the opportunity to experience our restaurant, Toro Toro Restaurant & Bar, one of downtown Miami's newest hotspots. Overnight parking is $36, but it is comparable to other downtown price points and there are a variety of options available in the area. At the moment, we do charge a fee for the use of our fitness facilities. Thank you for your comments, as we use them to improve future guests' stays. We hope that you will visit us again upon your return to Miami.
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Marietta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stayed at the IC-Miami twice this year for almost a week each time. This is a very nice property, very well maintained. The second visit (Sept. 2012) they were doing construction of a new restaurant in the lobby, but it was very "out of sight". My only disappointment was the temporary restaurant was inconvenient -- but the food was good, especially the breakfast.The rooms are very nicely appointed, with all of the luxury you would expect of an Intercontinental Hotel. The best part was the people. From the housekeepers to the Concierge, everyone was extremely courteous and helpful.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 9, 2012
Dear hutto,

Thank you for the wonderful review! We are glad to know that we are a "home away from home". Top notch service and comfort are our #1 priorities. We hope that you will be back soon to see the new touches to our hotel, including two brand new restaurants- Olè and Toro Toro Restaurant & Bar. We are sure that you will be impressed.
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed November 7, 2012

I just want to say that I stayed at the Intercontinental this past month and the cocierge, I believe his name is Martin Padron was AMAZING!!!! so professional so kind. He was extremly helpful and he made us feel very important!!! I would go back just because he made my stay so enjoyable.

jess

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, November 8, 2012
Dear jess I,

Thank you for reviewing the InterContinental Miami. We are so glad that you enjoyed everything that our Concierge team has to offer and that you were able to enjoy some of our magical city. We will make sure to let Martin know that he contributed to your exceptional stay. We hope to welcome you back on your next trip to Miami.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 113 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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