Stayed at the IC-Miami twice this year for almost a week each time. This is a very nice property, very well maintained. The second visit (Sept. 2012) they were doing construction of a new restaurant in the lobby, but it was very "out of sight". My only disappointment was the temporary restaurant was inconvenient -- but the food was good, especially the breakfast.The rooms are very nicely appointed, with all of the luxury you would expect of an Intercontinental Hotel. The best part was the people. From the housekeepers to the Concierge, everyone was extremely courteous and helpful.

I just want to say that I stayed at the Intercontinental this past month and the cocierge, I believe his name is Martin Padron was AMAZING!!!! so professional so kind. He was extremly helpful and he made us feel very important!!! I would go back just because he made my stay so enjoyable.

jess

Stayed at the Intercontinental for business and was impressed with excellent service and beautiful rooms. Pluses: Location overlooks the water and accross the street from the metro (offering service to the downtown area and South Miami). Also walking distance to Bayside (somewhat touristy collection of shops and restaraunts). Rooms: spacious, roomy, with comfy beds, flat screen tv's and nice bathrooms/toiletries. Service: Excellent concierge who went out of her way to help me find a quiet spot to work and retrieve and send packages. Minuses: free wifi only in lobby; business center charges for printing and web access. Overall, I would certainly stay here again for business.

We stayed there this weekend when attending the Make A WIsh of Southern Florida annual ball.

There was a party going on in the room next to ours BUT we could only hear it when we were in the hall. Our room was quiet, you could hear a pin drop. The amenities were of the kind expected in a 5 star hotel like this. The room was impeccably clean, and all items (coffee maker, safe, iPod clock radio, etc were all easy to use and worked as expected.

All the service folks we encountered either when parking, checking in, room service etc. gave an incredible level of friendly, efficient and courteous service.