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“Much Improved” 4 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Coconut Grove)   |  
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Ranked #6 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
New York, NY
Top Contributor
70 reviews 70 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
“Much Improved”
4 of 5 stars Reviewed October 10, 2012

We booked several rooms here last week because of the property's proximity to the Port of Miami and Bayfront Park. Since our last visit, they appear to have added staff and seem to be much more focused on the customer experience. We arrived about 1am and the bellman showed up to take our luggage. The entire bell staff were friendly and helpful throughout our stay. Our relatives also staying in the hotel found the pool to be in excellent condition and very enjoyable. The hotel is in the process of renovating and adding dining rooms. The restaurant has now moved to what appears to have been a windowless ballroom, but the breakfast buffet was more than adequate in this space. I called a day ahead to let the hotel know we would be arriving late. While they had rooms for us, they did not have the king bed we confirmed. The manager was very apologetic and upgraded our room to a suite with access to the club level, but we still didn't get the king bed. We also booked a room with a crib. We were told the room was ready with the crib, yet we still had to wait up for the crib to be delivered. On our last visit, I really liked the gift shop. It has since been taken over by the hotel and has very practical but less interesting merchandise. On our last visit, this hotel felt like a very corporate establishment. Now, this property is starting to feel like a vacation destination rather than a layover hotel focusing on business travelers. As expected, the rooms were quiet, large, well stocked (with soap, lotion, shampoo, etc.), and clean. The club was excellent for breakfast (it's the only time we had there) and use of their computers.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 11, 2012
Dear surrealus,

Thank you for your detailed review. We value our guests’ opinions, as we use them to improve the overall guest experience. Indeed, we are remodeling and we are excited that it is almost complete; thank you for noticing! We have made every effort to ensure that our guests are not impacted and we are glad that you enjoyed your accommodations. We apologize for any inconveniences that you experienced during your stay, but we are glad that they were quickly resolved. We are also thrilled that you were able to enjoy all of the amenities of our oasis, the Club InterContinental Lounge. We look forward to welcoming you back and please let us know if we can be of any help in planning your future stay with us.
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3,380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Maple Grove, Minnesota
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 10, 2012

Flying in for a business conference, and after staying at the Hyatt down the street for one night (Intercontinel was full) I checked into the Intercontinental and was pleasantly surprised. The room was modernly well appointed, with a great view, very clean and comfortable. The hotel is on the water and there are lots of excellent restaurants within walking distance, or a short cab ride. The meeting rooms were well kept with fine wood paneling and good noise acoustics. Overall a very nice stay at a great location.

Room Tip: Ask for a room with a water view.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 11, 2012
Dear mrb447,

Thank you for reviewing the InterContinental Miami. Indeed, we are located on Biscayne Bay in the heart of Downtown Miami in close proximity to some of the area’s hottest attractions. We are a great hotel for business travelers and are glad that you were able to experience our comfortable accommodations; we like to provide guests with that home away from home feeling. We look forward to having you back for business or leisure and please let us know if we can personally assist you in planning your future stay with us.
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Brasília, Distrito Federal, Brazil
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 10, 2012

It is a very good hotel. Next to the Biscayne Market. Close to Miami Beach, Ocean Drive and Lincoln Road. The rooms are huge and very confortables. The bed is very confortable and the service was impecable. The breakfast is fresh and delicious. All the people were very friendly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 11, 2012
Dear Rafael A,

Thank you for the great review. We are thrilled that you enjoyed your stay and that you were able to enjoy our magical city. We look forward to welcoming you back to the InterContinental Miami!
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Tallahassee, FL
Top Contributor
70 reviews 70 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 10, 2012

The Hotel Intercontinental in Miami is located on the bay within a short walking distance of many of the City's business locations. A "people mover" stop is located at the edge of the property, providing free and efficient transportation around the downtown area. The hotel is quite comfortable once you get past the cold marble facades. The rooms are spacious and quiet. If you elect for the Club floors, you get free access to thei Club which offers a quiet retreat from the day as well as an excellent breakfast service. I have stayed at this hotel over many years and it continues to be one of my favorites in Miami.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 11, 2012
Dear Tallahassee-Bob,

Thank you for taking the time to review our hotel. The InterContinental Miami offers the best location for leisure travelers as we are ideally situated on Biscayne Bay next to the Port of Miami and ample transportation options. It is great to know that you were able to enjoy the sights and sounds of our city. We are also thrilled to know that you were able enjoy all of the amenities at the Club InterContinental Lounge. We strive to be a retreat for all of our guests and we are glad to be that for you. We look forward to welcoming you back soon.
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Nassau, New Providence Island
1 review
5 of 5 stars Reviewed October 9, 2012

This is my second visit to this hotel which was quiet an improvement from the last time and had the galore of a five star hotel, i was especially appreciative of the ladies at the front desk, namely Kerry Ann, Angelica and Amelia, who took the time to not only inform me of my privileges at the hotel but also made me fell quiet welcome and had me wishing that i had more time there with their warm and sincerity. Thank you ladies so much for taking care of me and i will be back thanks to you.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 10, 2012
Dear nikkijacobs,

Thank you for the excellent review. We are thrilled that you enjoyed your accommodations. Total guest satisfaction is our #1 priority and our staff always goes above and beyond to fulfill guests' needs. We will make sure to let Kerry Ann, Angelica, and Amelia along with the rest of the staff know they contributed to your memorable stay. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 8, 2012

I was in Miami with my wife and daughter for 5 nights, the hotel staff are fantastic especially Aimee Gunn the breakfast staff. There were lots of construction during our stay but did not affect us in any way as it was managed properly.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 9, 2012
Dear DEE K,

Thank you for your great review. Indeed, we are in the middle of a renovation and have made every effort to ensure our guests are not impacted. We will make sure to let Aimee as well as the rest of the staff that they contributed to a fantastic stay. We look forward to having you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 8, 2012

The "NEW" Intercontinental has all the glitz and glamour you could imagine! From the Times-Square-like entrance to the tip of the top of the roof the hotel has been re-created!

I was a tad skeptical when I read several older reviews but all of that is in the past. THIS hotel ROCKS!!! Renovation is complete and the rooms are delightful!!!

Three valets greeted my car last week. Two bellmen wanted to carry my bags. The front desk handed me a printed sheet full of discounts for spa, bar, food, etc and a bottle of water. The corner room's view was breathtaking! The water, the ships, the twinkling lights of the skyline.

The large bathroom with a shower and two showerheads AND a separate bathtub. Fragrant amenities by Agraria of San Francisco in lemon verbena flavor. PLUSH bathrobe, spacious in-closet safe big enough to hold my jewelry, purse AND laptop. Loved the chocolate-covered almonds gifted from Guest Services. AND a heavenly bed with numerous pillows opposite a wall-sized flat screen allowed me to gaze out the 10foot wide window as I sat at a L-shaped desk bigger than the boss's back home.

All this pales compared to the greatest asset at the Intercontinental in Miami. His name is Eduardo Rosello, the Chef Concierge. His ability to turn my chaos into bliss far exceeded my expectations. Thank you Eduardo!

And I watched and listened as Concierge Juan-Carlos had a quick response for all the questions being asked by a bevy of curious travelers.
Closest Irish bar? Got it.
Party place in South Beach? Got it.
Time for next shuttle to the game? Got it.
I was dizzy after five minutes. The Concierges are full of wisdom and I appreciate their excellence in professionalism.

All of which is why I gave the Closest to the PORT and Bayside Marketplace hotel accolades to the Miami Intercontinental!!

AND presented the hotel manager, Robert Hill, with a "Reviewed on tripadvisor.com" window sticker...

Room Tip: High and facing the port. Room-darkening shade turns dawn into night...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, October 9, 2012
Dear Sophie_Houston,

Thank you for the fantastic review! Indeed, we are in the final stages of our renovation. Thank you for noticing and loving the new touches to our hotel! We are thrilled to know we exceeded your expectations. Total guest satisfaction is our #1 priority and our staff always goes above and beyond to fulfill guests’ needs. We are pleased to hear you had a positive experience with our Concierge service and had the chance to experience the sights and sounds of our city. We will make sure to let Eduardo along with the rest of our staff know they contributed to your memorable stay. We look forward to having you back and please let us know if we can personally assist you in planning your future stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 111 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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