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“Club lounge is where it's at!!” 5 of 5 stars
Review of InterContinental Miami

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InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 hotels in Miami
GreenLeadersGold level
Miami
1 review
“Club lounge is where it's at!!”
5 of 5 stars Reviewed May 23, 2012

The intercontinental hotel is not only in prime downtown location but if you are looking for top notch service make sure you stay on the club lounge. Valentina and Flor from the club lounge are a true definition of what first class service really is!! Although everyone in the hotel is warm and friendly these two really stand out!!!

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear Macarena M,

We are happy you discovered the joys of our Club InterContinental lounge! Thank you for your great feedback about your stay with us. We will be sure to let Valentina and Flor know they contributed to making your stay a memorable one. We truly appreciate your words regarding the InterContinental staff as embodying first class service. Please let us know if we can be of any assistance in planning your next stay at the InterContinental Miami. We hope to see you soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
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east sussex
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 23, 2012

Stayed here for 5 nights on business. Like a pp said, the reception staff were great, polite and courteous. The front of house managers, Alejandro and Marlene were outstanding, and dealt with some really difficult situations with grace and calm. Nothing fazed them!

I had a great room on the 24th floor with amazing views over the bay, my colleagues' views weren't so great. Room itself was tastefully furnished, clean and really well thought out. Plug points under the full length mirror (plus point in my view!), plug points near the desk and the bedside tables. The iPod / iPhone docking alarm clock was brilliant. Charged my phone and meant I could set the alarm on it too. Excellent idea.

Breakfast was fresh, really tasty and plentiful (explains the weight gain!!). Shame the girl on the welcome desk for breakfast wasn't as cheerful as the rest of the staff! Sour and slow unfortunately!

Lunch was very good too - and not as expensive as we had expected.

Pool fairly small, but clean and with lovely views over the bay and Bayside.

Bellhops and concierge were fantastic, friendly and really knowledgeable.

I'd come back here on business for sure!

Room Tip: Try and get a room overlooking the Bay. Awesome views both at night and during the day.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear Jingbah,

On behalf of the InterContinental Miami, thank you for taking the time to write a thorough review. We recently renovated our rooms, so we are thrilled to know you enjoyed your accommodations. Our staff is great, so thank you for mentioning Alejandro and Marlene, we will make sure they know they contributed to your wonderful stay with us. We are also pleased to know that you and your colleagues enjoyed breakfast and lunch at the hotel restaurant. We look forward to seeing you soon and please let us know if we can be of any assistance in planning your next stay with us.
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New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 22, 2012

Just came back from a little fun in the sun and I must say that the InterContinental Miami is top notch! The service was amazing (from Joey and Natalia at the Indigo Bar to Leo in Guest Services to the wonderful Valet team, etc.) and there was nothing that they could not do. We really appreciated their eagerness and care. Thank you to the whole team and I can't wait to return!

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear NYCBrkly,

Thank you for your excellent feedback. We have a great team, and are glad to know that you were pleased with our service and are thrilled with your experience. We look forward to having you back and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
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Tampa
1 review
5 of 5 stars Reviewed May 21, 2012

The service received by the bellman, waitresses in the restaurant and front desk were superb. Friendly, patient, resourceful is what we all desire, but sometimes do not get. Special mention needs to be made of Katherine Jaima, who is one of the hotel's receptionist. Katherine was extremely polite, patient and resourceful as she dealt with a unique situation for our company while we attended a conference at the hotel. Her extra effort made our hotel stay possible and very enjoyable.

Thank you Katherine.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear Mike D,

On behalf of the InterContinental Miami, thank you for taking the time to comment about your stay with us. We strive to provide all of our guests with ‘perfect 10’ service so we are pleased to hear everything worked out well. We will make sure Katherine, and the rest of our staff know they created a great and enjoyable experience for you. We look forward to having you back and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
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Miami, Florida
1 review
5 of 5 stars Reviewed May 19, 2012

We stayed for our wedding night and believe me was great!!!
Champagne, strawberrries, an amazing view, a beatiful room, a delicious breakfast at morning, excellent service.
Just wonderful!!! Everything we wanted for that special night!!!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear DianaCury,

Thank you for taking the time to review your stay with us. We are honored you chose the InterContinental Miami to kick-off your honeymoon. We know how to create memorable experiences, so I am glad the special touches made it even more joyous for you. We look forward to seeing you soon and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
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Birmingham, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 18, 2012

Traveled to Miami with my friends and we got a very good deal for this hotel because one of us is a priority club member. Located right in downtown, beautiful building, excellent service, gorgeous view out of the room. What else do you need in the hotel! Loved the front desk people! When at midnight we wanted lemons for our cocktails the front desk girl found them for us! Next year we will return to enjoy another Miami hangover ;)

Room Tip: Higher floor - better view!
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear WanderGirl,

Lemons at midnight? No problem, we know cocktails in Miami (at any time) are important! Thank you for taking your time to provide us with superb feedback about our staff. We are happy know you and your friends had a memorable stay with us. We look forward to having you back and please let us know if we can be of any assistance in planning your next stay at the InterContinental Miami.
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NY city,ny, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2012

I am from New York and I went down to miami on vacation. I stay at the intercontinental and I had a blast. The hotel had the ambient i was looking for. The services from the staff was excellent and the concierge always point me in the right direction for all the great events in miami. This is a hotel I will always look foward to stay in when I am down in
Miami.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear 919Noel_D919,

Thank you for the great comments regarding your stay. We are glad we met your expectations and that our staff and Concierge were able to assist you in planning your stay. We look forward to having you back and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 129 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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