We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service” 5 of 5 stars
Review of InterContinental Miami

Save Saved
You added InterContinental Miami to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
InterContinental Miami
4.0 of 5 Hotel   |   100 Chopin Plaza, Miami, FL 33131 (Downtown)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
Save up to 25%
Ranked #5 of 131 hotels in Miami
Tampa
1 review
“Service”
5 of 5 stars Reviewed May 21, 2012

The service received by the bellman, waitresses in the restaurant and front desk were superb. Friendly, patient, resourceful is what we all desire, but sometimes do not get. Special mention needs to be made of Katherine Jaima, who is one of the hotel's receptionist. Katherine was extremely polite, patient and resourceful as she dealt with a unique situation for our company while we attended a conference at the hotel. Her extra effort made our hotel stay possible and very enjoyable.

Thank you Katherine.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear Mike D,

On behalf of the InterContinental Miami, thank you for taking the time to comment about your stay with us. We strive to provide all of our guests with ‘perfect 10’ service so we are pleased to hear everything worked out well. We will make sure Katherine, and the rest of our staff know they created a great and enjoyable experience for you. We look forward to having you back and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,188 people have reviewed this hotel

Traveler rating
    1,307
    559
    181
    93
    48
See reviews for
433
585
117
596
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (490)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Miami, Florida
1 review
5 of 5 stars Reviewed May 19, 2012

We stayed for our wedding night and believe me was great!!!
Champagne, strawberrries, an amazing view, a beatiful room, a delicious breakfast at morning, excellent service.
Just wonderful!!! Everything we wanted for that special night!!!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear DianaCury,

Thank you for taking the time to review your stay with us. We are honored you chose the InterContinental Miami to kick-off your honeymoon. We know how to create memorable experiences, so I am glad the special touches made it even more joyous for you. We look forward to seeing you soon and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 18, 2012

Traveled to Miami with my friends and we got a very good deal for this hotel because one of us is a priority club member. Located right in downtown, beautiful building, excellent service, gorgeous view out of the room. What else do you need in the hotel! Loved the front desk people! When at midnight we wanted lemons for our cocktails the front desk girl found them for us! Next year we will return to enjoy another Miami hangover ;)

Room Tip: Higher floor - better view!
See more room tips
  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear WanderGirl,

Lemons at midnight? No problem, we know cocktails in Miami (at any time) are important! Thank you for taking your time to provide us with superb feedback about our staff. We are happy know you and your friends had a memorable stay with us. We look forward to having you back and please let us know if we can be of any assistance in planning your next stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY city,ny, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2012

I am from New York and I went down to miami on vacation. I stay at the intercontinental and I had a blast. The hotel had the ambient i was looking for. The services from the staff was excellent and the concierge always point me in the right direction for all the great events in miami. This is a hotel I will always look foward to stay in when I am down in
Miami.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear 919Noel_D919,

Thank you for the great comments regarding your stay. We are glad we met your expectations and that our staff and Concierge were able to assist you in planning your stay. We look forward to having you back and please let us know if we can be of any assistance in planning your future stay at the InterContinental Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Mary, Florida, USA
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 17, 2012

I stayed here for business last week; staff at the hotel was very friendly and helpful. Excellent location because its right across the street from a metro-mover stop (which is free) , and is within minutes from the beach (metromover does not go there-its for a small downtown area). Room and bathroom were clean and I would definitely stay here again.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear TravelBuff510,

Thank you for taking the time to provide great feedback about your stay with us. We are pleased to know that our staff, room amenities, and hotel location contributed to your enjoyable stay in Miami. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oahu, Hawaii
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 17, 2012 via mobile

At check in told there was a $3 tip per day for the maid (isn't it up to me to tip?) the water pressure in the bathroom is horrible. Internet ($11-17 per day) didn't work on my laptop had to pay $7 to print a ticket in the business center.

Not a bad place to stay if you are on a one nighter before a cruise but they gouge conference attendees.

  • Stayed May 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear Zeke7788,

Thank you for taking the time to review your stay. We appreciate your feedback as we make every effort to improve our guests’ experiences. Our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity to provide you with exceptional service you would expect from the InterContinental Miami. If your travels bring you to Miami again, please let me know so I can personally assist in creating the perfect stay for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed May 16, 2012

A good business hotel. Quick stay for a work conference. Stayed in one king room with city view. Very nice, spacious room and quiet. Clean. Very comfy bed.
Food was also fine/good. Didn't use the gym, but there is a small pool on a rooftop, near an even smaller cafe. Starbucks in lobby but it was very crowded in the morning.
Around the hotel is a harbor area, nice for walking around, but not much else around the hotel. Front desk staff ranged from cold to friendly to very helpful.
All in all, would suggest that if you need to be downtown, stay here. Otherwise, pick somewhere closer to the beach!

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arminio R, Director of Operations at InterContinental Miami, responded to this review, June 19, 2012
Dear MeTravelBug,

Thank you for taking the time to review your stay. We appreciate your kind words regarding our rooms and amenities. I apologize if we did not meet your service expectations, we always strive to provide the best service experience for our guests. We hope the next time your travels bring you to Miami you stay with us again. If I can personally be of any assistance, do not hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to InterContinental Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 131 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Miami 4*
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, TripOnline SA, getaroom.com, Priceline, Hotels.com, Agoda, Venere and Otel so you can book your InterContinental Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage InterContinental Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.