We recently stayed in the Intercontinental hotel. As usual, we had an amazing time. Intercontinental has some of the best customer service I've ever experienced. Everyone is very kind and helpful. They are going through renovation, we had the pleasure of staying in one of their renovated suites and it was super. Everything was brand new: Flat screen TV’S, new carpet, electrical blackout and sheers, the bathroom was well remodeled and well done with the new shower heads, they have two shower heads, the cabinets and the closet was big enough to host enough luggages even if you are there for a longer stay. The new décor is great despite of the previous one was very nice as well. Everything is brand new and top quality. The location of the suite was great. The staff is well groomed and cares about their guests and would say hello every time you pass by one of them and eager to assist you and ask if there is anything you need. Their concierge team is one of the best, always helpful and knowledgeable and familiar with the area and what needs to be done and will advise you and your family what could be done and what you will enjoy the most. Just ask and they will let you know and will direct you on how to get there and possibly will advise you what needs to be done. If it is food, they will suggest the restaurant depending on the type of food you are looking for, night life, directions, where to go, what to do…. so they are your encyclopedia when it comes to visiting Miami and area. Ask for Rosello and he will make it happen for you.
The restaurant Indigo is also quite noteworthy. The buffet has a variety of great foods. The breakfast has a variety of food and the people there serving are very knowledgeable and want to help you even if they are not responsible of that section. We had breakfast both days we were there and they remembered us and one some even called us by name, that is service. The omelet cook was super great and not only just ask for the type of omelet you do wish to have by will engage with you in conversation so by the time your omelet is done, you still wish to keep talking to her, and if you are one of those that want to rush, they will even bring it to your table. They had a wide variety of fruits, yogurts, smoked Salmon, cheeses, pastries, cold and hot cereals and abundant of items on their hot buffet area good for vegetarians and non vegetarians and of course feel free to ask for assistance and if it is not there, they would make it for you. The lunch buffet is available on weekdays and it is one of the best lunches in Downtown Miami, everyday is different and certainly will enjoy it either on a business lunch or with your family and friends.
The location, they are close to the Arena if you are ever there for a game or event held in there, walking distance to the small market, dining, entertainment 7 days a week. They are able 10 minutes drive from South Beach and again do not forget to ask the Concierge if you are looking for something special as they will give you the right information.
Also if you wish to pamper yourself, go to their Spa, you will forget about everything else and you will certainly make your stay complete.
I will definitely return to this hotel and anyone who is traveling to Miami should seriously consider staying at the Intercontinental.