I stayed here in October for a conference and could not be more impressed with the hotel staff! Everyone was very friendly and went above and beyond to make my stay as comfortable as could be - it started with the front desk staff and continued with each and every staff interaction that I had at the hotel. The hotel is slightly older, but I had a beautiful, spacious corner room. Every time I had a minor hiccup (e.g. a room service order was delayed), the staff would do such a great job of apologizing and correcting the error immediately. It was as if they looked at every misstep as an opportunity to demonstrate superior customer service.
I have never experienced anything like it...and I stay in a lot of hotel. I will most definitely add this hotel to my must-stay list when I return to Miami. Great staff!!!
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami