This is basically a copy and paste of the review I submitted to Hyatt themselves... "Let me start by saying I have stayed at Hyatt's in Paris, London, and Trinidad so I have a fair idea of what to expect from a Hyatt brand hoteI, I never expected it to fall short on what I consider to be basic levels of Hotel service that Hyatt usually EXCELS at. I've stayed in crappy Holiday Inn Express hotels that we're cleaner, had better service and better BASIC amenities than this. My first hint as to what was in store came upon my arrival, the staff at the door completely ignored me even though I came out of a taxi with 3 large suitcases and 2 of carry on size, they all stood staring as if they were waiting to see the magic trick I was about to perform carrying all that luggage by myself, after having to request some assistance which, as simple as it sounds, I have NEVER had to do at a Hyatt brand hotel, one of them loaded my luggage onto a cart and rolled it inside the door where he promptly left it while I checked in, after checking in, I was offered no assistance to get my bags up to my room, I do not ever recall having to push a hotel cart full of luggage up to my room ever in my life, and although I would not be surprised if this were the case at some budget motel, but at a Hyatt? I would call myself a liar before I expected that. After clumsily navigating my way to my room I was instantly greeted by the smell of either smoke or a very odorous deodorizing agent trying and failing to mask the smell of smoke. Either way it was overpowering in what should have been a smoke free room, nonetheless I was only there for one night and the single redeeming item in the room was the big clean comfortable bed (at least they got that right). The amenities were extremely limited, no slippers, no robes, no free drinking water ($6.50 for plain old Aquafina????), no complimentary breakfast, no wired internet only wireless which was painfully slow, no tailoring kit, no shoe horn, and the list goes on, NONE of the regular Hyatt Regency amenities. It was literally just soap, shampoo, towels and toothpaste end of story. For checkout early the next morning I didn't bother wasting time asking for help and just carted my bags down myself and was on my way. In the end, had this been my first Hyatt experience it would have certainly been my last, it has tested my loyalty to the brand and robbed me of the assurance that the Hyatt brand worldwide is one I can trust with my expectations. Next time I'll just stay on south beach, it's WAY more fun."
Seriously, just go to South Beach. It's not worth it. Maybe my expectations are to high but it d...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.