I stayed at the Hyatt Regency Miami for a short conference. I like Hyatts and generally have a good expereince. This Hyatt is not up to the expectation that has earned Hyatt a good reputation as an upscale, comfortable business and leasure travel chain. Although they have put some cosmetic touch-ups in place such as granite tops on older dressers, there are many areas that have not been upgraded such as the carpets that are worn and stained. The caulking around the sink in the bathroom is cracking and discolored. I am allergic to feathers and asked for my bed to have the feather pillows and comforter replaced (a practice that it is so standard that it is a perfeerence in most hotel frequent guest profiles). I had asked for it with my reservation and it had not been done when I arrived - so housekeeping came and changed my bed. He brought two pillow, which was fine for me, but explained that he didnt have any more because they had run out. When he finished making the bed, I had no blanket. When I asked if there was a blanket in the room, he said that they were out of them but he would check the laundry to see if there were any. When I returned to my room later in the evening, thankfully there was a blanket.
The staff was very kind and helpful.
If this was a lesser brand hotel, I would have given it a higher rating because overall the beds were comfortable, room service was prompt, staff was nice.... but for a Hyatt Regency, it was tired and old and not well maintained.
- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Hyatt Regency Miami Hotel
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami
- Miami Hyatt
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