Spent three nights here. Pros and cons. Start with the pros.
Pro: staff outstanding, literally without exception. Friendly, helpful, knowledgeable, accommodating, from housekeeping to concierge, managers to bellmen, and everyone in between. Even the men and women constantly sweeping and polishing and policing the public areas smiled and greeted us at all times. Concierges answered every question we had - where to go, how to get there, suggestions, info about the city and the neighborhood, etc. - cheerfully and accurately. Late one night, when we called to complain about a very noisy room next door, security staff came immediately and then checked in with us after they'd quieted down the offenders. Front desk - things moved quickly and efficiently at check-in and check-out. The man in the Business Center helped us with printer for boarding passes. Can't say enough good things about the staff.
Pro: location, depending on what you want from your stay. Not much tourist stuff to do right around the hotel, but a nice waterfront walk Bayside Market, and not far from Arsht Center for the Arts, AA Arena, other sites by cab or MetroMover. And a manageable walk to downtown Miami if you're desperate for Starbucks or CVS (we weren't, but we saw them nearby). If you're a runner, lots of places in the immediate vicinity for good views and good exercise.
A big pro: The FREE MetroMover - it's great! There's a stop connected to the hotel, so be sure to ride the MetroMover for any downtown or waterfront excursions. The clean, cheerful and FREE one- or two-car electric trains run frequently day and evening (we never waited more than five minutes for a car and usually just three or four). Everyone uses the system - tourists, students, downtown workers. Every big city should have this system.
Pro: city busses. From hotel to Miami Beach and South Beach, or to Little Havana in the other direction, you can take an expensive cab ride (expect about $50 roundtrip). But don't be afraid of the city busses. For just $2 each way, and not more than a few blocks or one or two MetroMover stops from hotel, you're on a clean, well-lit, comfortable bus to posh Lincoln Road in South Beach in 20 minutes, and for the same $2 you're at your table at wonderful Versailles Restaurant in Little Havana in a half-hour. But best to call for a cab back from Little Havana at night, as the busses run infrequently then.
So, what's the con? The hotel itself. The lobby is elegant, bright, seems recently updated. But our room, though clean and our bed comfy, was tired and drab. No full-length mirror. Windows scratched and dull. Lighting old-fashioned and not cheerful. Sink separated from beds by a divider, no wall or door, so not as much privacy as one might want.
Con: the reception area on the concierge floor. Well-staffed and the food at breakfast and evening happy hour fresh and generous. But the space is very small, limited seating, and fills up fast, especially at evening. Needs a much larger, better laid out area.
I'm torn between three stars and four. Going with four because of the outstanding staff and overall cleanliness and cheerfulness of the property. But wouldn't rush back to sleep there until they renovate the rooms.
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami